Enterprise Customer Success Strategist
3 weeks ago
Foursquare is a leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical places. Our proprietary technology unlocks the most accurate, trustworthy location data in the world, empowering businesses to answer key questions, uncover hidden insights, improve customer experiences, and achieve better business outcomes. A pioneer of the geo-location space, Foursquare's location tech stack is being utilized by the world's largest enterprises and most recognizable brands.
About the PositionFoursquare is seeking an experienced Enterprise Customer Success Manager to join our team. The successful candidate will collaborate closely with cross-functional partners to ensure Foursquare's customers are achieving tremendous success. You will have the opportunity to work with leaders at some of the most exciting and innovative companies in their respective industries.
Key Responsibilities- Ensure broad adoption and evangelization of Foursquare's product suite
- Responsible for all commercial aspects of renewals: negotiation, legal, finance, etc.
- Build and execute on territory strategy
- Uncover new opportunities within your accounts that are a good fit for Foursquare
- Actively work with customers to help guide and shape Foursquare's own product roadmap
- Provide best in class front line support for your customers while coordinating with technical counterparts for more complex situations
- Partner with marketing to celebrate customer wins and highlight key customer champions
- Take a relentless approach on enabling success for your customers
- 5+ years of relevant experience across Customer Success, Sales, Consulting, or Account Management (data or SAAS experience preferred)
- Experience managing complex customers involving multiple stakeholders
- Excellent interpersonal skills with a history of building strong user relationships
- Experience working directly with executive teams
- Ability to actively manage and consistently exceed customer expectations
- Proven track record of meeting or exceeding customer retention targets in a fast paced tech environment.
- Ability to build strong cross functional relationships internally
- Ability to mobilize and quarterback cross functional resources to help your customers be widely successful
- Flexible PTO - rest and recharge when you need it
- Industry Leading Healthcare - comprehensive and competitive health, vision, dental, life insurance
- Savings and Investments - 401(k) with company match
- Equipment Setup - you will receive all necessary hardware for your job function
- Family Planning and Fertility Programs - programs via Carrot
- Employee Resource Groups - to help you stay connected
- Hybrid Work Schedule for in-person collaboration on Tuesdays, Wednesdays, and Thursdays
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