Enterprise Customer Success Manager
2 weeks ago
HirexHire is a Chicago-based recruiting and talent consultancy that provides long-term talent solutions to companies. We integrate with our clients' operations to understand their people's goals, gaps, and challenges. We then develop and implement processes and technologies to execute a sustainable and scalable talent plan.
Our ClientOur client is a cloud-based software platform and patient engagement technology that automates the collection of patient-reported outcomes. It also offers procedure-specific education modules to help prepare patients for treatments and proactively monitor their recovery.
The RoleWe are seeking a passionate Enterprise Customer Success Manager to help key customers get the most out of our client's product, network, and services. In this role, you will build and maintain long-term relationships, maintain a positive net retention, and help customers achieve their goals. You will be the voice of the customer and work cross-functionally with other teams to drive improvement of our client's platform.
Key Responsibilities- Build and maintain long-term relationships with Enterprise-level key customer executives, product owners, and other customers
- Coordinate, develop, and deliver reports based on customer data
- Help customers leverage resources and inform them of best practices to achieve goals
- Work cross-functionally to support sales operations, customer renewals, and product opportunities
- Be the customer advocate and identify areas for growth to address their needs
- Maintain and update internal documentation and wikis
- 3+ years of experience managing strategic customer accounts in a B2B SaaS environment
- Prior experience in healthcare, healthtech, or experience in the medical industry
- Bachelor or MBA in a related field
- Excellent organizational and communication skills, with the ability to handle multiple projects
- Ability to prioritize tasks and meet deadlines
- Technical aptitude - must know how to use email, calendars, shared documents, and Microsoft Office Suite products
- Desire to work collaboratively across internal teams
- Ability to travel at least 25% annually
- Experience with CRM and other customer communication tracking tools
- Basic understanding of SQL and production software databases
- Competitive Salary
- Flexible, Unlimited PTO
- Health, Dental, and Vision Insurance
- Performance Bonuses
- Company 401K
- Professional Development Opportunities
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