Enterprise Customer Success Manager

2 weeks ago


Chicago, Illinois, United States HirexHire Full time
About Us

HirexHire is a Chicago-based recruiting and talent consultancy that provides long-term talent solutions to companies. We integrate with our clients' operations to understand their people's goals, gaps, and challenges. We then develop and implement processes and technologies to execute a sustainable and scalable talent plan.

Our Client

Our client is a cloud-based software platform and patient engagement technology that automates the collection of patient-reported outcomes. It also offers procedure-specific education modules to help prepare patients for treatments and proactively monitor their recovery.

The Role

We are seeking a passionate Enterprise Customer Success Manager to help key customers get the most out of our client's product, network, and services. In this role, you will build and maintain long-term relationships, maintain a positive net retention, and help customers achieve their goals. You will be the voice of the customer and work cross-functionally with other teams to drive improvement of our client's platform.

Key Responsibilities
  • Build and maintain long-term relationships with Enterprise-level key customer executives, product owners, and other customers
  • Coordinate, develop, and deliver reports based on customer data
  • Help customers leverage resources and inform them of best practices to achieve goals
  • Work cross-functionally to support sales operations, customer renewals, and product opportunities
  • Be the customer advocate and identify areas for growth to address their needs
  • Maintain and update internal documentation and wikis
Requirements
  • 3+ years of experience managing strategic customer accounts in a B2B SaaS environment
  • Prior experience in healthcare, healthtech, or experience in the medical industry
  • Bachelor or MBA in a related field
  • Excellent organizational and communication skills, with the ability to handle multiple projects
  • Ability to prioritize tasks and meet deadlines
  • Technical aptitude - must know how to use email, calendars, shared documents, and Microsoft Office Suite products
  • Desire to work collaboratively across internal teams
  • Ability to travel at least 25% annually
Nice to Have
  • Experience with CRM and other customer communication tracking tools
  • Basic understanding of SQL and production software databases
What Our Client Offers
  • Competitive Salary
  • Flexible, Unlimited PTO
  • Health, Dental, and Vision Insurance
  • Performance Bonuses
  • Company 401K
  • Professional Development Opportunities


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