Enterprise Customer Success Manager

3 weeks ago


Chicago, Illinois, United States Built Full time
Unlock Customer Success with Built In

We're revolutionizing tech recruitment, and we're looking for a talented Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you'll partner closely with account managers to ensure our enterprise customers achieve a significant return on investment and drive business success with their Built In partnership.

Key Responsibilities:
  • Partner with account managers to execute on operational and product utilization goals for assigned customers
  • Create and execute project plans to provide user-focused training, content consultation, and engagement
  • Work cross-functionally with other departments to ensure delivery of customer objectives
  • Maintain healthy customer engagement levels by identifying low adoption and providing solutions
  • Identify and provide product education and best practices through analysis of audience engagement metrics
  • Maintain an expert-level understanding of Built In products and tech industry knowledge
  • Interpret customer insights to drive change in product and act as voice of customer for the product team
What You'll Need:
  • 5+ years of experience in Enterprise Customer Success, Account Management, Training, and/or Recruiting
  • Strong verbal and written communication skills and technical aptitude
  • Excellent organizational, project management, and time management skills
  • Experience with content marketing, digital marketing, or ability to act as creative advisor to clients
  • Proficient in Salesforce
  • Excellent interpersonal skills with ability to build authentic business relationships
Why Built In?

We're a fast-growing company with a passion for innovation and a commitment to diversity, equity, and inclusion. Our team is dedicated to helping tech professionals find their dream jobs and companies find their ideal candidates. If you're passionate about customer success and want to be part of a dynamic team, we'd love to hear from you.

We're an equal employment opportunity employer and welcome applications from diverse candidates. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.



  • Chicago, Illinois, United States Built Full time

    Unlock Customer Success with Built InWe're revolutionizing tech recruitment, and we're looking for a talented Enterprise Customer Success Manager to join our team. As a key member of our customer success team, you'll partner closely with account managers to ensure our enterprise customers achieve a significant return on investment and drive business success...


  • Chicago, Illinois, United States UpGuard Full time

    About the RoleWe are seeking a highly motivated and experienced Enterprise Customer Success Manager to join our team at UpGuard. As an Enterprise Customer Success Manager, you will be responsible for driving continuous value for a portfolio of enterprise accounts in all stages of the customer lifecycle.Key ResponsibilitiesAct as a trusted advisor to your...


  • Chicago, Illinois, United States UpGuard Full time

    About the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our high-performing team at UpGuard. As a key member of our Customer Success organization, you will be responsible for driving continuous value for a portfolio of enterprise accounts in all stages of the customer lifecycle.Key ResponsibilitiesAct as a trusted advisor to...


  • Chicago, Illinois, United States UpGuard Full time

    Unlock Customer Potential with UpGuardAt UpGuard, we're on a mission to protect the world's data. As an Enterprise Customer Success Manager, you'll play a critical role in helping our largest and most valuable customers achieve their goals and maximize the value of our platform.Key Responsibilities:Drive continuous value for a portfolio of enterprise...


  • Chicago, Illinois, United States Too Good To Go Full time

    Job Title: Enterprise Customer Success ManagerAt Too Good To Go, we're on a mission to inspire and empower everyone to fight food waste together. As an Enterprise Customer Success Manager, you'll play a critical role in leading our US partnerships and driving the success of our key account relationships.Your Role:Develop and implement strategic account plans...


  • Chicago, Illinois, United States Too Good To Go Full time

    {"title": "Enterprise Customer Success Manager", "description": "Unlock the Power of PartnershipAt Too Good To Go, we're on a mission to inspire and empower everyone to fight food waste together. As an Enterprise Customer Success Manager, you'll play a critical role in leading our US partnerships and driving the success of our key account relationships.Your...


  • Chicago, Illinois, United States Foursquare Full time

    About FoursquareFoursquare is a pioneering location technology and data cloud platform that bridges digital spaces and physical places. Our proprietary technology provides the most accurate and trustworthy location data, empowering businesses to make informed decisions, improve customer experiences, and drive better outcomes.About the PositionFoursquare is...


  • Chicago, Illinois, United States HirexHire Full time

    About UsHirexHire is a Chicago-based recruiting and talent consultancy that provides long-term talent solutions to companies. We integrate with our clients' operations to understand their people's goals, gaps, and challenges. We then develop and implement processes and technologies to execute a sustainable and scalable talent plan.Our ClientOur client is a...


  • Chicago, Illinois, United States Bringg Inc Full time

    {"title": "Customer Success Manager", "description": "Drive Customer Success at Bringg IncWe're Bringg Inc, a leading delivery management platform serving 800+ customers globally. Our enterprise retailers and brands rely on us to grow their delivery capacity, reduce costs, and enhance customer experiences. With over 200 million orders processed annually...


  • Chicago, Illinois, United States Foursquare Full time

    About FoursquareFoursquare is a leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical places. Our proprietary technology unlocks the most accurate, trustworthy location data in the world, empowering businesses to answer key questions, uncover hidden insights, improve...


  • Chicago, Illinois, United States Built Full time

    About the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our team at Built In. As a key member of our customer success organization, you will be responsible for driving business growth and customer satisfaction for our enterprise clients.Key ResponsibilitiesPartner with Account Managers to execute on customer success plans and...


  • Chicago, Illinois, United States Box Full time

    About BoxBox is the world's leading Content Cloud, trusted by over 115,000 organizations worldwide, including nearly 70% of the Fortune 500. Our mission is to bring intelligence to the world of content management and empower our customers to transform their workflows.Job SummaryWe're seeking a highly skilled Customer Success Manager to join our team. As a...


  • Chicago, Illinois, United States Built Full time

    About UsBuilt In is a leading platform for tech professionals, providing the latest news, trends, and job opportunities in the industry. We're a fast-growing company with a mission to revolutionize tech recruitment and make it easier for professionals to find their next career opportunity.Job SummaryWe're seeking an experienced Enterprise Customer Success...


  • Chicago, Illinois, United States Coates Group Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Coates Group. As a key member of our customer support team, you will be responsible for building and maintaining strong relationships with our enterprise customers.Key ResponsibilitiesCustomer Education: Provide clear and concise guidance and updates to stakeholders,...


  • Chicago, Illinois, United States Bringg Inc Full time

    {"title": "Customer Success Manager", "description": "Drive Customer Success at Bringg IncWe're Bringg Inc, a leading delivery management platform serving 800+ customers globally. Our enterprise clients rely on us to grow their delivery capacity, reduce costs, and enhance customer experiences. With over 200 million orders processed annually, we're looking...


  • Chicago, Illinois, United States Bringg Inc Full time

    Customer Success ManagerWe're Bringg Inc, a leading delivery management company serving 800+ customers globally. Our enterprise clients rely on us to grow their delivery capacity, reduce costs, and enhance customer experiences. With over 200 million orders processed annually through our smart, automated omnichannel platform, we're looking for a seasoned...


  • Chicago, Illinois, United States Salesforce Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Salesforce Inc. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key ResponsibilitiesForge deep relationships with...


  • Chicago, Illinois, United States PatientIQ Full time

    Job SummaryThe PatientIQ Customer Success Manager (CSM) is responsible for driving the success, retention, and growth of our clients. This role requires a strong understanding of our product and services, as well as excellent communication and organizational skills.Key ResponsibilitiesBuild and Maintain RelationshipsEstablish and maintain long-term...


  • Chicago, Illinois, United States Salesforce Inc Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Salesforce Inc. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesServe as the primary point of contact for our enterprise customers, providing strategic guidance...


  • Chicago, Illinois, United States 1WorldSync Full time

    About the RoleAs a Customer Success Manager, Enterprise at 1WorldSync, you will play a critical role in driving client success and growth. Your primary responsibility will be to maintain and develop existing client relationships, ensuring they achieve their desired outcomes from our products and services.Key ResponsibilitiesMaintain and develop existing...