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Customer Success Strategist

2 months ago

Chicago, Illinois, United States Ascent Full time
{"Responsibilities": {"heading": "Key Responsibilities", "content": "

As a key member of the Ascent team, you will play a vital role in ensuring the success of our customers. Your primary responsibilities will include:

  • Partnering with the Sales, Product, and Compliance teams to deliver exceptional customer experiences.
  • Building strong relationships with customers to understand their needs and preferences.
  • Collaborating with cross-functional teams to identify and implement solutions that drive customer success.
  • Providing expert guidance on the Ascent platform and its features to customers.
  • Identifying opportunities for process improvement and implementing changes to enhance customer satisfaction.
  • Staying up-to-date with industry trends and best practices to ensure Ascent remains a leader in customer success.
", "subheading": "What We Offer"}, "Benefits": {"heading": "Benefits", "content": "

We offer a comprehensive benefits package that includes:

  • Competitive compensation and bonuses.
  • Medical, dental, and vision insurance with premiums paid 95% for the individual.
  • Medical HSA/FSAs and life insurance.
  • 401K and disability benefits.
  • Dependent Care FSA and flexible PTO.
  • Parental care leave and professional development stipend.
  • Charitable matching gift program.
", "subheading": "Why Join Ascent"}