Customer Relationship Liaison

6 days ago


West Palm Beach, Florida, United States Instructional Empowerment Full time
Empower Educators, Transform Education

At Instructional Empowerment, we're seeking a dedicated Customer Relationship Specialist to bridge the gap between our company and the schools we serve. As a trusted partner, you'll leverage your classroom experience to help educators find innovative solutions that drive real impact.

Key Responsibilities:
  • Customer Engagement: Foster meaningful connections with educators, ensuring our products align with their needs.
  • Relationship Building: Develop and nurture long-term relationships with key customers, driving satisfaction and growth.
  • Problem Solving & Advocacy: Address concerns swiftly, working with internal teams to resolve issues and advocate for improvements.
  • Driving Growth: Help schools discover additional solutions that enhance their experience and drive long-term success.
What We Offer:
  • A Voice: You'll be a trusted advocate for educators, relaying feedback to our internal teams to drive continuous improvement.
  • Collaborative Team: Work closely with a passionate team dedicated to transforming education.
  • Hybrid Flexibility: Work from home Monday & Friday and join us in our West Palm Beach office Tuesday-Thursday, with occasional travel.
Requirements:
  • Bachelor's degree in Education or related field.
  • 5+ years of K-12 classroom teaching experience.
  • A passion for building strong, long-term relationships.
  • Familiarity with CRM systems (Salesforce, HubSpot preferred) or a willingness to learn.
Perks:
  • Competitive compensation and benefits package.
  • 100% paid medical/dental/vision/LTD/STD/Life (Employee & Dependents).
  • 15 Days PTO given upfront in your first year.
  • 8 Paid Holidays + 2 Floating Holidays.
  • 401K plan - 4% company match.

We're an equal employment opportunity provider, committed to diversity and inclusion. Apply today and join our mission to empower schools and transform education



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