Wellness Center Engagement Specialist

1 week ago


Atlanta, United States Corporate Health Unlimited Full time
Job Overview

Benefits:

  • 401(k) plan
  • 401(k) matching contributions
  • Comprehensive health insurance
  • Career advancement opportunities
  • Paid time off
  • Training and development programs
  • Vision insurance coverage
  • Access to wellness resources

Position: Wellness Associate

Status: Non-exempt

Reports to: General Manager


Position Objective
This role embodies exceptional service through member engagement, performs administrative and operational tasks, and delivers education and services related to Exercise Science, wellness, and fitness programming.


Key Responsibilities:

  • Engages in, promotes, and drives fitness and wellness initiatives within the center. Provides information to potential members regarding health club offerings, orientation procedures for new members, and general health and wellness guidance. Assists with sales efforts as necessary.
  • Acts as a representative of the assigned club on the Corporate Health Unlimited Wellness Committee, attending meetings regularly, sharing club-specific insights, and participating in special projects as needed.
  • Maintains a welcoming and friendly environment for all members and guests. Acknowledges members and guests promptly; ensures they sign in/check in at the front desk, following club protocols. Directs them to the appropriate personnel when necessary. Engages with members on a first-name basis.
  • Implements member engagement programs (letters of appreciation, honor roll, birthday notices, member events, etc.)
  • Handles incoming messages and inquiries, directing them to the appropriate personnel.
  • Organizes and maintains paperwork and enters data into the system to keep accurate and up-to-date records.
  • Distributes locker keys, towels, washcloths, workout gear, etc., to members. Also sells health bar and pro shop items to members, maintaining accurate sales records as applicable.
  • Schedules appointments for personal coaching sessions, massage and/or spa services, personal training sessions, etc.
  • When appropriately trained, conducts fitness assessments for members. Assists members with their workouts as requested.
  • Helps maintain cleanliness and order of all club equipment and facilities.
  • Restocks amenities in locker rooms and common areas.
  • Launders towels, including folding and restocking lockers/towel holding areas.
  • Responsible for laundering towels and workout attire, folding and replacing items in lockers and towel holding areas.
  • Communicates effectively with all levels of club staff to ensure a high quality of customer service for members.
  • Performs various other duties and assignments as necessary or required.

Required Qualifications:

  • Must be at least 21 years of age
  • Bachelor's degree in Exercise Science, Kinesiology, or a related field
  • CPR/AED/First Aid Certification
  • Outgoing personality with a focus on high-level member service
  • Strong interpersonal and written communication skills
  • Genuine interest in working in a fitness center environment, a sincere passion for fitness and health, and a commitment to maintaining or improving personal fitness levels

Preferred Qualifications:

  • Certified Personal Trainer (CPT) and/or Group Fitness certification from a Corporate Health Unlimited approved and nationally recognized program

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.



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