Service Support Specialist

3 days ago


San Francisco, California, United States Pyramid Consulting Full time
{"Job Title": "OneSource Service Support Specialist", "Job Description": "Job Summary

We are seeking a highly skilled OneSource Service Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring timely resolution of issues, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Refer customers to the correct internal professional to ensure effective escalation, transfer, or reassignment path, achieving resolution and customer satisfaction.
  • Monitor and respond to customer requests, ensuring effective communication and timely resolution.
  • Process requests for equipment service, schedule regular maintenance, and record all event activities in applicable CMMS.
  • Communicate timely program information to selected service providers to ensure satisfactory delivery of services.
  • Monitor and respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement.
Requirements
  • Bachelor's degree with 2 years of experience in a team-based customer service environment or Associate's degree with 5 years of experience in a team-based customer service environment.
  • Ability to work effectively in a team and individually, with great time management skills.
  • Bias for action and high level of commitment to the customer.
  • Excellent verbal and written communications skills.
  • Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required.
Technology Requirements
  • Experience working in GMP, GXP environments.
  • Proficiency in Microsoft Office; SAP, Service Max, and Maximo experience desirable.
About Us

Pyramid Consulting, Inc. is a leading provider of consulting services to the pharmaceutical industry. We are committed to providing exceptional service to our clients and are seeking a highly skilled OneSource Service Support Specialist to join our team.

"}
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