Supervisor, Patient Solutions Expert
4 weeks ago
We are seeking a highly skilled and experienced Supervisor to join our Patient Solutions team at AssistRx. As a Supervisor, you will be responsible for leading a team of customer support representatives and ensuring that they provide exceptional service to our clients.
Key Responsibilities- Directly supervise and coordinate the activities of customer support representatives.
- Carry out supervisory responsibilities in accordance with company policies and applicable laws.
- Interview, hire, and train new employees.
- Plan, assign, and direct work to ensure efficient and effective service delivery.
- Appraise employee performance and provide feedback for improvement.
- Address customer complaints and resolve issues in a timely and professional manner.
- Monitor productivity and generate reports to identify areas for improvement.
- Collaborate with other teams to ensure seamless service delivery.
- Stay up-to-date with industry trends and best practices to ensure continuous improvement.
- Bachelor's Degree from a four-year college or university, or equivalent combination of education and experience.
- 2-3 years of experience leading a team in a call center environment.
- Understanding and experience with Major Medical & Pharmacy Benefit Coverage.
- Excellent communication and leadership skills.
- Competitive pay structure.
- Matching 401(k) with immediate vesting.
- Medical, dental, vision, life, and short-term disability insurance.
AssistRx is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
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Supervisor, Patient Solutions Expert
2 weeks ago
Overland Park, Kansas, United States Assistrx Full timeJob SummaryWe are seeking a highly skilled and experienced Supervisor to join our Patient Solutions team at AssistRx. As a Supervisor, you will be responsible for leading a team of customer support representatives and ensuring that they provide exceptional service to our clients.Key ResponsibilitiesLead and manage a team of customer support representatives...
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5 days ago
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