Supervisor, Patient Solutions Expert

4 weeks ago


Overland Park, Kansas, United States Assistrx Full time
Job Summary

We are seeking a highly skilled and experienced Supervisor to join our Patient Solutions team at AssistRx. As a Supervisor, you will be responsible for leading a team of customer support representatives and ensuring that they provide exceptional service to our clients.

Key Responsibilities
  • Directly supervise and coordinate the activities of customer support representatives.
  • Carry out supervisory responsibilities in accordance with company policies and applicable laws.
  • Interview, hire, and train new employees.
  • Plan, assign, and direct work to ensure efficient and effective service delivery.
  • Appraise employee performance and provide feedback for improvement.
  • Address customer complaints and resolve issues in a timely and professional manner.
  • Monitor productivity and generate reports to identify areas for improvement.
  • Collaborate with other teams to ensure seamless service delivery.
  • Stay up-to-date with industry trends and best practices to ensure continuous improvement.
Requirements
  • Bachelor's Degree from a four-year college or university, or equivalent combination of education and experience.
  • 2-3 years of experience leading a team in a call center environment.
  • Understanding and experience with Major Medical & Pharmacy Benefit Coverage.
  • Excellent communication and leadership skills.
Benefits
  • Competitive pay structure.
  • Matching 401(k) with immediate vesting.
  • Medical, dental, vision, life, and short-term disability insurance.
Equal Opportunity Employer

AssistRx is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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