Learning and Instruction Manager

4 weeks ago

Manchester, New Hampshire, United States City Year Full time
Job Description Overview

The Learning and Instruction Manager will report to the Impact Director and be responsible for AmeriCorps member Learning & Development, observation & coaching, and Whole School, Whole Child (WSWC) program implementation quality and evaluation. This role ensures effective service delivery and personal and professional growth for AmeriCorps members, evaluates program effectiveness, and supports a positive service year experience and Leadership After City Year (LACY) preparedness.

Key Responsibilities:

Implement and Manage AmeriCorps Member Learning and Development
  • Collaborate with the site Impact Director and Impact Managers, HQ Impact, and Service Delivery to develop the site's overall strategy for learning and development through thoughtful and timely data analysis and progress monitoring.
  • Plan and execute all Learning and Development for the site.
  • Lead content design and delivery of training to meet site learning needs for effective academic and socio-emotional learning services.
  • Serve as site Learning & Development point to ensure successful implementation of program.
  • In partnership with the Impact Staff, coordinate AmeriCorps Service Leader training throughout the year.
  • Secure venues and other resources for training.
  • Evaluate the Learning and Development program on an ongoing basis to ensure training aligns with the program service model, meets corps members, Impact staff, and external partner needs.
  • Develop and manage external relationships with speakers/trainers/facilitators who can support the Learning and Development program and provide high-quality learning and training to AmeriCorps members.
Observation and Coaching
  • Align observation and coaching practices with learning and development outcomes.
  • Understand, prepare, and provide Tier 1, Tier 2, and Tier 3 coaching to ACMs, with a focus on Tier 2 & 3 as needed.
  • Support and observe IMs in observation practices and feedback facilitation in order to meet academic strategy and data outcomes.
  • Oversee feedback loop that improves and enhances the corps and staff experience for learning and development trainings throughout the year.
AmeriCorps Member Experience
  • Support and execute initiatives, such as recognition activities, to promote a positive service year.
  • Collaborate with site leadership and the Impact team to coordinate Leadership After City Year (LACY) and career development opportunities, meeting corps members' needs.
  • Support the planning and execution of AmeriCorps Member Experience initiatives (e.g., recognition and appreciation activities) to promote a positive service year.
Data Informed Practice
  • Manage implementation of learning from student-level data to improve in-school service.
  • Manage student-level data collection to enhance in-school service, collaborating with the data and analytics coordinator for impact performance metric data.
  • Monitor student-level progress and performance data and maintain cyschoolhouse, City Year's internal data management system (e.g., academic assessment scores, course grades, behavior incidents, daily attendance).
  • Manage implementation of learning from partner and ACM survey data to inform and improve AmeriCorps member experience.
Participation in Organizational Initiatives

Participate in ensuring that site-wide goals are met through the applicant interview process, stakeholder engagement, service day participation, and cross-departmental committees as needed.
  • Devote up to 10 days per year to conduct AmeriCorps member recruitment interviews.
  • Assist with MLK Day, Opening Day, Annual Gala, Graduation, and other site-wide designated events.
  • Attend City Year trainings, conferences, and other local and national events.
Requirements and Qualifications:

We are seeking a highly skilled and experienced professional to join our team as a Learning and Instruction Manager. The ideal candidate will have a strong background in education, teaching, and leadership, with a passion for working with diverse populations and promoting social justice. The candidate should have excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, students, and community partners. Additionally, the candidate should have experience in program development and implementation, with a focus on creating engaging and effective learning experiences for AmeriCorps members. The candidate should also have a strong understanding of educational standards and metrics, with the ability to direct improvements to instructional practice using data. The ideal candidate will be a strategic thinker, with the ability to analyze complex problems and develop innovative solutions. The candidate should also be a strong collaborator, with the ability to work effectively with diverse stakeholders to achieve common goals. Finally, the candidate should have a strong commitment to City Year's mission and values, with a passion for creating positive change in the lives of young people and their communities.

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