Customer Service Representative Role

3 days ago


Lafayette, Louisiana, United States VieMed Full time
Job Description

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at VieMed. As a key member of our support team, you will play a vital role in ensuring exceptional customer experiences.

About the Job
  • This is a full-time position working Monday through Friday, 8:00 a.m.- 5:00 p.m.
  • You will be responsible for interacting with patients, physicians, and staff in a professional manner.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

Duties and Responsibilities
  1. Learns and maintains knowledge of current patient database and billing system
  2. Handles phone calls and represents VieMed in a professional manner
  3. Obtains patient demographic and health insurance information; collects co-pay if appropriate
  4. Enters patient information into the computer system
  5. Verifies & records insurance benefits
  6. Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management
  7. Able to read through and understand medical documentation effectively
  8. Interacts professionally with physicians, patients/family and Co-Workers.
  9. Schedules set ups, as called into VieMed, by physicians or physician's office staff, per policy and procedure.
  10. Answers telephone in a polite and professional manner. Communicates information to appropriate personnel.
  11. Communicates appropriately and clearly to Manager, and other supervisors
  12. Establishes and maintains effective communication and good working relationship with co-workers for the patient's benefit
  13. Utilizes initiative; strives to maintain steady level of productivity; self-motivated. Organization and management of Secretary's activities reflect due consideration for the needs of the facility and staff
  14. Makes decisions reflecting knowledge of facts and good judgment, within the coordinator's scope of practice.
  15. Manages and operates computer equipment safely and correctly.
  16. Completes other duties, as assigned
Requirements
  • High School Diploma preferred
  • 1-3 years of administrative experience in an office setting preferred.
  • Excellent communication skills, both written and verbal to interact knowledgeably with employees and managers.
Competencies
  • Problem Solving/Analysis
  • Time Management
  • Communication Proficiency
  • Teamwork Orientation
Salary

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience.



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