Customer Service Representative Role
3 days ago
We are seeking a highly skilled and dedicated Customer Service Representative to join our team at VieMed. As a key member of our support team, you will play a vital role in ensuring exceptional customer experiences.
About the Job- This is a full-time position working Monday through Friday, 8:00 a.m.- 5:00 p.m.
- You will be responsible for interacting with patients, physicians, and staff in a professional manner.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.
Duties and Responsibilities- Learns and maintains knowledge of current patient database and billing system
- Handles phone calls and represents VieMed in a professional manner
- Obtains patient demographic and health insurance information; collects co-pay if appropriate
- Enters patient information into the computer system
- Verifies & records insurance benefits
- Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management
- Able to read through and understand medical documentation effectively
- Interacts professionally with physicians, patients/family and Co-Workers.
- Schedules set ups, as called into VieMed, by physicians or physician's office staff, per policy and procedure.
- Answers telephone in a polite and professional manner. Communicates information to appropriate personnel.
- Communicates appropriately and clearly to Manager, and other supervisors
- Establishes and maintains effective communication and good working relationship with co-workers for the patient's benefit
- Utilizes initiative; strives to maintain steady level of productivity; self-motivated. Organization and management of Secretary's activities reflect due consideration for the needs of the facility and staff
- Makes decisions reflecting knowledge of facts and good judgment, within the coordinator's scope of practice.
- Manages and operates computer equipment safely and correctly.
- Completes other duties, as assigned
- High School Diploma preferred
- 1-3 years of administrative experience in an office setting preferred.
- Excellent communication skills, both written and verbal to interact knowledgeably with employees and managers.
- Problem Solving/Analysis
- Time Management
- Communication Proficiency
- Teamwork Orientation
The estimated salary for this role is $45,000 - $60,000 per year, depending on experience.
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