Audio Visual Support Specialist

4 days ago


Hayward, California, United States EOS USA Full time
Job Title: AV Escalations Technician II

EOS USA is seeking a highly skilled AV Escalations Technician II to join our team. As a key member of our technical support team, you will be responsible for providing Level-2 support for video conferencing equipment and resolving complex technical issues related to in-room technology.

Key Responsibilities:
  • Configure and troubleshoot AV/VC equipment and infrastructure
  • Perform on-site user acceptance testing and software upgrades
  • Provide strong client-level support and de-escalate technical issues
  • Identify and resolve defective/failed equipment and provide solutions
  • Collaborate with local help desk, building facilities, and events teams to ensure seamless support
  • Provide white-glove technical support for C-suite and high-level management
  • Maintain up-to-date knowledge of industry-standard hardware and proprietary tools
Requirements:
  • Ability to think creatively and methodically regarding technical issues
  • Technical skills in AV/VC hardware and signal flow, including Cisco, Crestron, Extron, Biamp, Shure, Clearone, and QSC
  • Strong interpersonal, customer service, and conflict resolution skills
  • Ability to work independently and as part of a team
  • Flexibility and adaptability to change and hours of work
  • Ability to handle physical tasks, including lifting heavy objects
About EOS USA:

EOS USA is a global technology and logistics company providing collaboration and business IT support services to industry leaders. We prioritize customer satisfaction, quality of service, and investing in our partners and employees.

We are committed to creating a diverse and inclusive work environment and are proud to be an equal opportunity employer.



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