Help Desk Support Specialist

1 day ago


Hayward, California, United States Info Way Solutions Full time
Job Title: Help Desk Support Specialist

We are seeking a skilled and customer-oriented Help Desk Support Specialist to join our team at Info Way Solutions.

Key Responsibilities:

  • Provide technical assistance to end-users for hardware, software, and network issues.
  • Troubleshoot and resolve issues related to Office 365, Intune, Defender, Azure, and desktop environments.
  • Assist users with setup, configuration, and troubleshooting of workstations, printers, and other peripheral devices.
  • Manage user accounts, permissions, and access within Office 365.
  • Support email configuration, troubleshooting, and maintenance in Outlook.
  • Assist with SharePoint and OneDrive support and administration.
  • Deploy, configure, and manage devices using Microsoft Intune.
  • Ensure devices are compliant with security policies and standards.
  • Monitor and manage endpoint protection using Microsoft Defender.
  • Provide support for Azure-based services and resources.
  • Assist with the deployment and management of virtual machines and other Azure resources.
  • Troubleshoot connectivity and performance issues related to Azure services.
  • Install, configure, and maintain desktop and laptop computers.
  • Support software installations, updates, and patches.
  • Perform routine maintenance and updates to ensure optimal performance.
  • Respond promptly to support requests and document resolutions.
  • Maintain effective communication with end-users, keeping them informed of issue status and resolution.
  • Provide training and guidance to end-users on best practices and use of IT resources.
  • Maintain accurate records of support requests and resolutions in the helpdesk ticketing system.
  • Create and update technical documentation and knowledge base articles.
  • Generate reports on support metrics and trends.

Qualifications:

  • Proven experience as a Help Desk Support Specialist or similar role.
  • Strong knowledge of Office 365, Intune, Defender, and Azure.
  • Proficiency in desktop support for Windows and Mac operating systems.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and manage time effectively.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
  • A valid driver's license and reliable transportation.

About Us:

Info Way Solutions is a leading provider of IT solutions and services. We are committed to delivering high-quality support to our clients and are seeking a skilled and customer-oriented Help Desk Support Specialist to join our team.


  • Help Desk Specialist

    15 hours ago


    Hayward, California, United States Insight Global Full time

    Job SummaryAs a Help Desk Specialist at Insight Global, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary focus will be on validating employee identities and resetting passwords via phone or chat, while meeting or exceeding service level agreements for password resets.Key...


  • Hayward, California, United States A Better Way Full time

    Job Title: Family Support SpecialistJoin A Better Way as a Family Support Specialist and make a meaningful difference in the lives of families at risk of child abuse and neglect. As a key member of our team, you will provide critical support to families, helping them to overcome challenges and achieve their goals.Job Summary:We are seeking a highly motivated...


  • Hayward, California, United States EOS USA Full time

    Job Title: AV Escalations Technician IIEOS USA is seeking a highly skilled AV Escalations Technician II to join our team. As a key member of our technical support team, you will be responsible for providing Level-2 support for video conferencing equipment and resolving complex technical issues related to in-room technology.Key Responsibilities:Configure and...


  • Hayward, California, United States EOS USA Full time

    Job Title: Audio Visual Tier II Support Field TechnicianAt EOS USA, we are seeking a highly skilled and experienced Audio Visual Tier II Support Field Technician to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our clients, ensuring seamless video conferencing...


  • Hayward, California, United States Pfi Group Full time

    Administrative Support Role Overview At Pfi Group, we are seeking an experienced Administrative Support Specialist to join our team in Hayward, CA. As an Administrative Support Specialist, you will play a vital role in maintaining the smooth operation of our office. Your primary responsibilities will include organizing and maintaining files, gathering and...


  • Hayward, California, United States R&D Partners Full time

    Job OverviewR&D Partners is seeking a highly skilled and professional Receptionist to cover our front desk/reception for a short-term contract. The ideal candidate will possess excellent customer service skills and the ability to handle administrative tasks with ease.This is a fantastic opportunity to gain experience in a fast-paced office environment and...


  • Hayward, California, United States Northstar Memorial Group, LLC Full time

    {"title": "Clerical & Admin Specialist", "description": "Administrative Support Role at NorthStar Memorial GroupWe are seeking a skilled Administrative Support Specialist to join our team at Chapel of the Chimes in Hayward, California. As a key member of our administrative team, you will play a crucial role in ensuring seamless operations throughout the...


  • Hayward, California, United States Northstar Memorial Group, LLC Full time

    Administrative Support SpecialistNorthStar Memorial Group, LLC is seeking a highly skilled Administrative Support Specialist to join our team at Chapel of the Chimes in Hayward, California. Our administrative teams play a crucial role in ensuring seamless operations throughout every stage of the client family life cycle, from initial meetings to final...


  • Hayward, California, United States Kimco Staffing Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Inventory and Administrative Support Specialist to join our team. The successful candidate will assist the Warehouse Manager with administrative duties and support the Operations Team with various inventory-related tasks.The ideal candidate will have experience working with distribution and...


  • Hayward, California, United States York Employment Services, Inc. Full time

    Key Responsibilities:As an integral part of the Warehouse Operations Team, the Warehouse Support Specialist will provide administrative support to the Warehouse Manager and assist with inventory-related tasks. The ideal candidate will have excellent organizational skills, attention to detail, and the ability to work effectively in a fast-paced...


  • Hayward, California, United States A Better Way Full time

    Job Title: Family Support SpecialistAt A Better Way, we are seeking a highly skilled and compassionate Family Support Specialist to join our team. As a Family Support Specialist, you will play a vital role in providing outreach and engagement to families at risk of child abuse and neglect. Your primary responsibilities will include conducting screenings for...


  • Hayward, California, United States County of Alameda Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Administrative Support Specialist to join our team at the County of Alameda. As an Administrative Support Specialist, you will provide paraprofessional-level administrative support to County departments and agencies, assist with the implementation of various programs and projects, and perform...


  • Hayward, California, United States A Better Way Full time

    Job SummaryA Better Way is seeking a highly skilled and compassionate Family Support Specialist to join our team. As a key member of our staff, you will play a vital role in providing support and services to families at risk of child abuse and neglect.Key ResponsibilitiesProvide outreach and engagement to families at risk of child abuse and neglectConduct...


  • Hayward, California, United States Wyndy LLC Full time

    Job SummaryWe are seeking a dedicated and enthusiastic individual to join our team as an After School Support Specialist. In this role, you will provide support to students in after school programs, creating engaging and educational activities that promote learning and development. Your strong communication and interpersonal skills will enable you to work...


  • Hayward, California, United States Tiburcio Vasquez Health Center Full time

    Job SummaryThe Administrative Assistant will provide operational and administrative support to the Chief Executive Officer (CEO) and Executives on various programs and projects, and manage calendars. This role requires operating with strategic thinking, exceptional communication, and the distinct ability to drive projects forward through detailed...


  • Hayward, California, United States Renewal by Andersen Full time

    Accounting SpecialistRenewal by Andersen is seeking an experienced Accounting Specialist to join our Finance/Accounting team in Hayward, CA. In this role, you will be responsible for Accounts Receivable and Accounts Payable tasks, including working with the finance team and PCs to help customers with their payments and collections. You will also provide...


  • Hayward, California, United States Felton Institute Full time

    Job SummaryWe are seeking a compassionate and growth-minded individual to join our team as a Peer Support Specialist in the Felton Reentry Engagement Program. This role embodies the practice of meeting people where they are at, including meeting individuals at various community settings, in Santa Rita Jail, honoring where people are at in their recovery...


  • Hayward, California, United States Aerotek Full time

    Job OverviewAerotek is seeking a skilled Packaging Specialist to join our team in Hayward. As a Packaging Specialist, you will be responsible for operating machinery that packages life-saving products in a state-of-the-art cleanroom environment.Key Responsibilities:Operate machinery to package productsWork in a cleanroom environmentRotate stations every 2...


  • Hayward, California, United States Opya, Inc. Full time

    About Opya, Inc.Opya, Inc. is a leading provider of behavioral services for individuals with Autism. Our team of experts is dedicated to delivering high-quality care and support to our clients and their families.Job SummaryWe are seeking a highly motivated and compassionate Behavior Technician to join our team. As a Behavior Technician, you will work...


  • Hayward, California, United States Sevita Full time

    Unlock a Fulfilling Career at SevitaMentor Community Services, a part of the Sevita family, offers a supportive environment for individuals with intellectual and developmental disabilities. Our mission is to empower every person to live well and have a fulfilling career.Key Responsibilities:Develop meaningful relationships with the individuals you...