Seasonal Reservation Agent

2 weeks ago


Jacksonville, Florida, United States Navy Exchange Full time
Job Summary

We are seeking a highly motivated and detail-oriented Seasonal Reservation Agent to join our team at the Navy Exchange. As a key member of our contact center, you will be responsible for assisting patrons with securing lodging accommodations worldwide.

Key Responsibilities
  • Provide exceptional customer service to patrons via phone, email, and other communication channels.
  • Utilize an automated system to make reservations for authorized patrons and provide information on facilities, rates, and services.
  • Review patrons' eligibility status and classification to determine privilege to make reservations.
  • Confirm reservations and resolve any issues or concerns.
  • Coordinate efforts with DoD lodging facility agency front desk representatives or management staff to address patron inquiries and resolve issues.
  • Input statistical data and review for accuracy.
  • Handle referral of group reservations for special functions and secure reservations to the applicable DoD lodging agency.
  • Work efficiently to maximize performance and maintain call stats within an acceptable level.
  • Provide friendly, professional, and personalized service at all times.
Requirements

To be successful in this role, you will need:

  • One year of general office clerical experience demonstrating the ability to perform the duties of the position.
  • Preferred ability to type 25wpm.

We offer a dynamic and supportive work environment, and we encourage you to apply if you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service.



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