Guest Service Representative

1 week ago


Jacksonville, Florida, United States Sonesta Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Sonesta Hotels. As a Guest Service Agent, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Service: Provide prompt and courteous service to guests, responding to their needs and resolving any issues that may arise.
  • Front Desk Operations: Manage the front desk, handling check-ins, check-outs, and room assignments, as well as processing payments and handling guest inquiries.
  • Reservations and Sales: Process reservations, cancellations, and modifications, as well as upsell rooms and services to maximize revenue.
  • Communication and Teamwork: Collaborate with other departments to ensure seamless service delivery, and communicate effectively with guests, colleagues, and management.
  • Security and Compliance: Maintain the security of cash, credit card transactions, and guest information, and comply with all relevant laws and regulations.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One year of previous hotel experience, or retail customer service preferred.
  • Skills: Ability to speak, read, and write fluent English; other languages beneficial. Professional verbal and written communication skills, mathematical skills, and problem-solving abilities.
  • Certifications: Will be required to obtain a ServSafe certification.
Benefits
  • Medical, Dental, and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts


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