Travel Agent

3 weeks ago

Jacksonville, Florida, United States The Auto Club Group Full time
Unlock Your Potential as a Field Travel Agent

Are you a sales professional looking for a new challenge? Do you have a passion for travel and customer service? We're seeking a Field Travel Agent to join our team at The Auto Club Group

About the Role

As a Field Travel Agent, you'll be responsible for generating new sales, retaining existing members, and growing our overall book of business through our multiple product offerings. You'll work closely with our team to develop and implement sales strategies, build relationships with customers, and provide exceptional customer service.

Key Responsibilities
  • Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits
  • Achieve assigned travel, membership, and credit card sales goals
  • Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships, and related travel products and services
  • Prepare complex and/or large-scale domestic and international travel packages
  • Complete reservations and advise clients regarding documentation requirements
  • Make necessary travel arrangements (i.e., reservations, collect money, and process documents)
  • Receive and champion customer concerns through to resolution
  • Ask for referrals, build, and grow a book of client business by utilizing the AAA ACG lead system
  • Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives
What We Offer

We're committed to providing a safe and inclusive work environment, and we offer a range of benefits to support your career growth and well-being. These include:

  • Layered compensation plan with unlimited commissions, monthly booking bonuses, and quarterly new hire on-pace bonuses
  • Medical, dental, and vision benefits
  • 401(k) match
  • Paid parental leave and adoption assistance
  • Paid time off (PTO), company-paid holidays, CEO days, and floating holidays
  • Paid volunteer day annually
  • Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
  • AAA membership
  • Discounts, perks, and rewards
Requirements

To be successful in this role, you'll need:

  • 1 year of business-to-consumer sales experience
  • Strong sales skills with a history of effectively developing, tracking, following up on, and closing leads
  • Advanced consultative selling techniques utilizing thorough product knowledge
  • Strong phone sales and prospecting skills
  • Excellent verbal and written communication skills combined with strong customer focus
  • Ambition, motivation, and drive
  • Excellent listening skills and ability to understand customer needs
  • Ability to proactively grow a personal book of business and repeat clients
Join Our Team

The Auto Club Group is an equal opportunity/affirmative action employer. We're committed to providing a safe workplace and welcome applications from diverse candidates. If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity

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