Customer Experience Director
4 days ago
Michaels Stores is the leading creative destination in North America, operating over 1,300 stores in 49 states and Canada. Our mission is to fuel the joy of creativity by providing a wide range of products and services that inspire artists, craftspeople, and hobbyists.
Salary Information\We offer a competitive salary for this role, estimated at around $65,000 - $80,000 per year, depending on location and experience.
Job Description\As a Customer Experience Manager at Michaels Stores, you will be responsible for delivering a customer-centric shopping experience by managing and executing effective front-end operations and expectations. You will lead the omnichannel processes, maintain store recovery standards, and deliver friendly customer service.
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Ensure all front-end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs.
- Plan and lead the execution of class and in-store events in accordance with Company programs.
You will also be responsible for managing and executing shrink and safety programs, assisting with cash reconciliation and bank deposits, and assisting with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
Required Skills and Qualifications\We are looking for candidates with retail management experience, preferably in a similar role. You should have excellent communication and leadership skills, and be able to work effectively in a fast-paced environment.
Benefits\We offer a comprehensive benefits package, including health insurance, paid time off, tuition assistance, and generous employee discounts.
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