Customer Experience Representative

2 days ago


Minneapolis, Minnesota, United States Purple Inc Full time

Job Summary

The Sales Associate is responsible for driving sales by assisting customers with their buying experience.

Must be a go-getter with an aptitude for persuasive communication and a drive to succeed.

You'll interface with customers, contribute to the overall success and profitability of the store, and provide excellent customer service.

Key Responsibilities:

  • Greet customers upon entrance and check on purchase orders.
  • Assess customer needs and wants; answer customer questions and concerns.
  • Provide appropriate product recommendations by understanding the Purple products and history.
  • Ensure merchandise is in-stock and displayed on shelves in a presentable manner.
  • Use point of sale (POS) system to conduct purchase transactions.
  • Process merchandise returns and assist in product inventory procedures.
  • Cross-sell and upsell products.
  • Memorize in-store promotions and special offers to communicate to customers.
  • Build lasting relationships with customers.
  • Team up with co-workers to ensure customer satisfaction.
  • Educate customers on new arrivals and future product arrivals.
  • Follow opening and closing procedures and meet monthly and quarterly sales quotas.
  • Find innovative ways to improve sales and boost revenue.

Requirements:

  • High school diploma or equivalent required.
  • 1+ years of experience working in a retail environment.


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