Customer Experience Representative
2 days ago
Job Summary
The Sales Associate is responsible for driving sales by assisting customers with their buying experience.
Must be a go-getter with an aptitude for persuasive communication and a drive to succeed.
You'll interface with customers, contribute to the overall success and profitability of the store, and provide excellent customer service.
Key Responsibilities:
- Greet customers upon entrance and check on purchase orders.
- Assess customer needs and wants; answer customer questions and concerns.
- Provide appropriate product recommendations by understanding the Purple products and history.
- Ensure merchandise is in-stock and displayed on shelves in a presentable manner.
- Use point of sale (POS) system to conduct purchase transactions.
- Process merchandise returns and assist in product inventory procedures.
- Cross-sell and upsell products.
- Memorize in-store promotions and special offers to communicate to customers.
- Build lasting relationships with customers.
- Team up with co-workers to ensure customer satisfaction.
- Educate customers on new arrivals and future product arrivals.
- Follow opening and closing procedures and meet monthly and quarterly sales quotas.
- Find innovative ways to improve sales and boost revenue.
Requirements:
- High school diploma or equivalent required.
- 1+ years of experience working in a retail environment.
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