Customer Experience Director
9 hours ago
We are looking for a Customer Experience Director to lead our customer-facing teams and drive business growth through exceptional service delivery. This is a full-time, onsite position with a salary range of $120,000 - $145,000 per year.
Key Responsibilities:
- Develop and execute a service strategy that delivers outstanding client experiences and drives long-term, strategic relationships.
- Manage customer operations and achieve associated service levels that deliver contracted business outcomes.
- Presentation and communication skills are essential to drive business growth and build strong relationships with customers and stakeholders.
Requirements:
- Bachelor's degree or equivalent required.
- Minimum 5-7+ years' experience in customer service, project management, and/or Telco services.
- Demonstrated experience with verbal and written communication, business acumen, and ability to work effectively in a fast-paced environment.
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