Customer Experience Director

9 hours ago


Minneapolis, Minnesota, United States HCLTech Full time
About the Role

We are looking for a Customer Experience Director to lead our customer-facing teams and drive business growth through exceptional service delivery. This is a full-time, onsite position with a salary range of $120,000 - $145,000 per year.

Key Responsibilities:

  • Develop and execute a service strategy that delivers outstanding client experiences and drives long-term, strategic relationships.
  • Manage customer operations and achieve associated service levels that deliver contracted business outcomes.
  • Presentation and communication skills are essential to drive business growth and build strong relationships with customers and stakeholders.

Requirements:

  • Bachelor's degree or equivalent required.
  • Minimum 5-7+ years' experience in customer service, project management, and/or Telco services.
  • Demonstrated experience with verbal and written communication, business acumen, and ability to work effectively in a fast-paced environment.


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