Customer Experience Specialist

7 days ago


Minneapolis, Minnesota, United States ITR Group Full time

Do you have what it takes to provide exceptional customer experiences?

As a Customer Experience Specialist at ITR Group, you will be responsible for managing our service activities, including warranty management and administration.

Key responsibilities include:

  • Managing customers' service work orders from start to finish.
  • Maintaining good relationships with customers by providing best-in-class customer service.
  • Scheduling Labor Partners for service and warranty work.
  • Managing data and status update reporting (Oracle, SmartSheet, Sales Force & customer portals).

We offer a competitive salary of $56-60K plus bonus and require 1-3 years of customer service experience. Lighting, electrical, and LED technical knowledge is preferred.



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