Operations Administrator

19 hours ago

Humble, Texas, United States Houston Methodist The Woodlands Hospital Full time
Job Summary

We are seeking a highly skilled and experienced Operations Administrator to join our team at Houston Methodist The Woodlands Hospital. As a key member of our leadership team, you will be responsible for providing operational oversight and leadership throughout the organization.

Key Responsibilities
  • Provide leadership in unforeseen situations, making timely decisions that directly impact patient care.
  • Foster interdepartmental/interprofessional collaboration that reflects the mission and values of Houston Methodist.
  • Ensure timely and effective communication and provide clinical guidance in the management of patient care, staffing, and interpreting and implementing established policies and procedures.
  • Assign available personnel, assess triage assignments, and make appropriate modifications during the shift as necessary.
  • Plan and coordinate staffing needs for the next shift and assess needs for the following shift.
  • Role model interprofessional communication, including active listening and teaching, communicating organizational information, and all aspects of administrative and clinical practice in a respectful and positive way when interacting with staff.
  • Conduct fair and consistent leadership skills for effective team dynamics and teambuilding strategies through problem resolution and coaching.
  • Support policy adherence and provide disciplinary measures when appropriate.
  • Assist with staff stress management as needed.
  • Improve department score for turnover/retention/employee engagement.
  • Coordinate and expedite the admission/discharge, transfer, and bed control process to optimize patient flow.
  • Monitor and facilitate smooth and timely patient flow to ensure process efficiency.
  • Provide bed assignments support as needed with designee.
  • Oversee the activity in hospital operations during their shift.
  • Manage administrative issues effectively, inform, and document pertinent information to Executive On Call, executive staff, directors, and managers.
  • Partner with public relations to manage outside media.
  • Troubleshoot problems and/or issues regarding patient/family care, visitors, and facility issues on off shifts and weekends.
  • Drive service standards and activities to improve department score for patient satisfaction, through role modeling and fostering accountability.
  • Monitor and analyze work methods, staff scheduling, and make appropriate adjustments to assure a high level of service quality and cost effectiveness.
  • Maintain awareness/responsiveness of all emergency codes and disaster preparedness, coordinating when critical situations occur.
  • Role model situational awareness, using teachable moments to improve safety.
  • Participate and/or lead and facilitate department process improvements.
  • Attend daily care coordination rounds to facilitate patient progression.
  • Manage bed closures and staffing allocation/cancellations to optimize efficiencies and reduce overtime.
  • Implement department strategies to achieve financial targets and staffing needs.
  • Mentor others to do the same through timely documentation of care, decreasing length of stay, optimizing efficiency, minimizing incidental overtime, and other areas.
Requirements
  • Bachelor's degree or higher from an accredited school of nursing.
  • Master's degree preferred.
  • Five years hospital experience in nursing; for HM internal, four years experience in nursing which includes HM performance that demonstrates progressive leadership abilities.
  • Registered Nurse (RN) licensure in Texas or Compact State licensure within 60 days.
  • Temporary State Licensure within 60 days.
  • Basic Life Support (BLS) certification.
  • Nonviolent Crisis Intervention (NCI) certification within 90 days.
  • ANCC Recognized Certification within 1 year.
Preferred Qualifications
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
  • Ability to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles.
  • Demonstrates successful conflict resolution in a timely manner with patients, families, physicians, and other healthcare team members.
  • Demonstrates professionalism and consistently models excellent customer service skills.
  • Ability to work effectively in a fast-paced environment.
  • Demonstrates flexibility and adaptability in the workplace.
  • Demonstrates problem-solving skills to include investigation, identification of cause(s), and development of corrective action.
Work Environment

This position requires working in a fast-paced environment with frequent interruptions and deadlines. The employee must be able to work effectively in a team environment and communicate effectively with patients, families, and healthcare team members.

Equal Employment Opportunity

Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons, and veterans. We are committed to providing a work environment free from discrimination and harassment. We welcome applications from diverse candidates and are an affirmative action/equal opportunity employer.

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