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Dining Room Operations Manager

2 months ago

Asheville, North Carolina, United States Biltmore Full time
Job Summary

The Dining Room Supervisor is a key member of the Biltmore team, responsible for ensuring exceptional guest experiences in our upscale dining environments. This role requires a strong leader who can motivate and develop staff to deliver world-class service.

Key Responsibilities
  • Operations Management: Supervise daily dining room operations, ensuring seamless service and adherence to Biltmore standards.
  • Guest Service Recovery: Handle escalated guest complaints, resolving issues and ensuring guest satisfaction.
  • Staff Development: Assist with hiring, training, and performance management of staff, promoting a positive and professional work environment.
  • Communication: Facilitate communication between front and back of house teams to provide exceptional service.
  • Knowledge and Compliance: Maintain current knowledge of F&B products, menu items, VIPs, groups, and Estate information, ensuring compliance with Biltmore standards.
Requirements
  • Education: High school diploma required; additional education and/or certification(s) preferred.
  • Experience: Minimum two (2) years related experience in a comparable full-service restaurant; a combination of education/experience may be considered.
  • Leadership Skills: Demonstrated commitment to delivering world-class internal/external guest service and proven leadership skills; ability to motivate and develop staff is key.
  • Interpersonal Skills: Outstanding interpersonal and verbal/written communication skills; must be able to engage/interact/resolve issues professionally with diplomacy and tact.
  • Organizational Skills: Strong organizational skills with attention to details and service; prioritizes work, multi-tasks, and adapts as required.
  • Physical Requirements: Exert physical effort in transporting 25-50 pounds frequently; endure various physical movements throughout the work areas.