Dining Room Operations Manager

2 days ago


Asheville, North Carolina, United States The Biltmore Company Full time
Job Title: Dining Room Supervisor

Job Summary:

The Dining Room Supervisor is responsible for ensuring exceptional guest experiences in our upscale dining environment. This role requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Supervise daily dining room operations and staff
  • Handle guest service recovery and resolve complaints in a timely and professional manner
  • Assist with hiring, training, and development of staff
  • Ensure seamless communication between front and back of house
  • Maintain current knowledge of F&B products and menu items
  • Support staff in delivering exceptional guest experiences

Requirements:

  • High school diploma required; additional education and/or certification(s) preferred
  • Minimum two (2) years related experience in a comparable full-service restaurant
  • Demonstrated commitment to delivering world-class guest service and proven leadership skills
  • Knowledge of wine and cordials preferred; must be 21 years of age to bartend
  • Strong interpersonal and verbal/written communication skills
  • Ability to work 10 – 14 hour shifts as business demands

Physical Requirements:

  • Exert physical effort in transporting 25-50 pounds frequently
  • Endure various physical movements throughout the work areas
  • Ability to remain ambulatory and in stationary positions throughout work shift


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