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Dining Room Operations Manager
2 months ago
Job Summary
The Dining Room Supervisor is a key member of our team, responsible for ensuring exceptional guest experiences in our upscale dining venues. This role requires a strong leader who can motivate and develop staff, while maintaining the highest standards of service and quality.
Key Responsibilities
- Supervise daily operations and staff to ensure seamless service delivery
- Handle guest complaints and resolve issues in a professional and timely manner
- Assist with hiring, training, and development of staff, promoting a positive and professional work environment
- Opening and closing duties, including reporting and inventory management
- Facilitate communication between front and back of house to ensure seamless service delivery
- Maintain current knowledge of F&B products, menu items, VIPs, groups, and Estate information
- Support staff in ensuring facilities, service, and experience exceed expectations and meet Biltmore standards
Requirements
- High school diploma required; additional education and/or certification(s) preferred
- Minimum two (2) years related experience in a comparable full-service restaurant; a combination of education/experience may be considered
- Demonstrated commitment to delivering world-class internal/external guest service and proven leadership skills
- Knowledge of wine and cordials preferred; must be 21 years of age to bartend
- Outstanding interpersonal and verbal/written communication skills
- Strong organizational skills with attention to detail and service
- Proactive and exercises good judgment; problem solves and troubleshoots
- Proficiency in Word and Excel; ability to learn Biltmore's systems products and protocols
Physical Requirements
- Exert physical effort in transporting 25-50 pounds frequently
- Endure various physical movements throughout the work areas
- Ability to remain ambulatory and in stationary positions throughout work shift
- Must be able to work 10 – 14 hour shifts as business demands
- Satisfactorily communicate with guests, management, and co-workers to their understanding