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Dining Room Operations Manager

2 months ago


Asheville, North Carolina, United States The Biltmore Company Full time

Job Summary

The Dining Room Supervisor is a key member of our team, responsible for ensuring exceptional guest experiences in our upscale dining venues. This role requires a strong leader who can motivate and develop staff, while maintaining the highest standards of service and quality.

Key Responsibilities

  • Supervise daily operations and staff to ensure seamless service delivery
  • Handle guest complaints and resolve issues in a professional and timely manner
  • Assist with hiring, training, and development of staff, promoting a positive and professional work environment
  • Opening and closing duties, including reporting and inventory management
  • Facilitate communication between front and back of house to ensure seamless service delivery
  • Maintain current knowledge of F&B products, menu items, VIPs, groups, and Estate information
  • Support staff in ensuring facilities, service, and experience exceed expectations and meet Biltmore standards

Requirements

  • High school diploma required; additional education and/or certification(s) preferred
  • Minimum two (2) years related experience in a comparable full-service restaurant; a combination of education/experience may be considered
  • Demonstrated commitment to delivering world-class internal/external guest service and proven leadership skills
  • Knowledge of wine and cordials preferred; must be 21 years of age to bartend
  • Outstanding interpersonal and verbal/written communication skills
  • Strong organizational skills with attention to detail and service
  • Proactive and exercises good judgment; problem solves and troubleshoots
  • Proficiency in Word and Excel; ability to learn Biltmore's systems products and protocols

Physical Requirements

  • Exert physical effort in transporting 25-50 pounds frequently
  • Endure various physical movements throughout the work areas
  • Ability to remain ambulatory and in stationary positions throughout work shift
  • Must be able to work 10 – 14 hour shifts as business demands
  • Satisfactorily communicate with guests, management, and co-workers to their understanding