Customer Service Representative
2 weeks ago
Job Summary: We are seeking a highly organized and customer-focused Receptionist-Service to join our team at BMW of Hawaii. As a key member of our service team, you will be responsible for providing exceptional service to our clients, ensuring a seamless and efficient experience from check-in to check-out.
Key Responsibilities:
- Greet clients in a professional manner and direct them to the appropriate advisors or managers.
- Assist with checking in clients using our kiosk system.
- Inspect vehicles for damages and document findings using a picture/video app.
- Prepare documents for next-day appointments.
- Build and maintain knowledge of our center's information and act as a resource for clients with questions.
- Handle client complaints and refer to appropriate center employees as necessary for resolution.
- Maintain a tidy reception desk area at all times.
- Compose and prepare routine correspondence.
- Maintain files and other records in a secure and confidential manner.
- Keep service drive traffic clear.
Additional Responsibilities:
This is not an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. The dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
", "Language Code": "en-US"}-
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