Customer Service Representative

1 week ago


SaintBrieuc, Bretagne, United States Petroleum Marketing Group, Inc. Full time
Customer Service & Resolution Specialist

We are seeking a highly motivated and detail-oriented Customer Service & Resolution Specialist to join our Accounting Team's Customer Service Center at Petroleum Marketing Group, Inc.

Key Responsibilities:
  • Create and manage customer inquiries, issues, and complaints via email and phone
  • Field questions and provide accurate information to customers regarding their drafts, invoices, and maintenance chargebacks
  • Perform research to resolve issues and escalate to internal teams as necessary
  • Coordinate with field teams to resolve customer issues
  • Utilize productivity tools to track and follow up on customer issues
  • Review and update daily customer service logs and send to the Accounting Team
  • Receive and convey cash on delivery orders to the Treasury Team
  • Perform basic accounting tasks, such as creating and posting credit invoices for customers
  • Perform assigned special tasks or projects
Requirements:
  • Strong analytical, verbal, and written communication skills
  • Keen sense of urgency to resolve issues
  • Exceptional attention to detail and ability to grasp complex matters
  • Motivation to accomplish tasks independently and ability to interact well with others
  • Ability to refocus and multitask
  • Aptitude to work in a small team setting
  • Intermediate experience with Microsoft Office
  • Some college preferred; high school diploma or equivalent required
Work Environment:

This position requires work in an office and remotely, using office equipment such as a computer, copier/fax, and phone.

Benefits:
  • Great pay
  • Comprehensive benefit package (health, dental, vision, life insurance)
  • 401K with company match
  • Paid time off (vacation, sick)

Petroleum Marketing Group, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



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