Customer Service Representative
12 hours ago
Kastle Systems is a leading provider of managed security solutions, serving over 460 million square feet of real estate globally. Our mission is to deliver a world-class customer experience, ensuring that our clients' security is the most effective, efficient, and convenient.
Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer issues, and promoting our products and services.
Responsibilities- Provide first-contact resolution for customer inquiries and issues via phone, email, and cases in our CRM system.
- Collaborate with internal departments to ensure customer needs are met in a timely and efficient manner.
- Maintain current knowledge of all Kastle products and services, identifying opportunities for growth and educating customers on the use of our MyKastle App.
- Organize and prioritize tasks to manage multiple issues and priorities.
- Utilize critical thinking skills to analyze, prioritize, and resolve complex customer issues.
- Work autonomously while collaborating with internal departments and other stakeholders.
- Learn new programs, tools, systems, and applications to improve customer service and support.
- Bachelor's degree or 1-3 years of customer service experience.
- Clear speaking voice, excellent telephone manner, and professional writing skills.
- Proficient in office software, including Microsoft Office 360, Word, Excel, and Dynamics 360.
- Ability to meet and maintain various certifications, licenses, and/or registrations, in accordance with applicable state laws and electronic security regulations.
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Customer Service Representative
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Customer Service Representative
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