Customer Service Representative
21 hours ago
Northrop Grumman Federal Credit Union is seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative. As a key member of our team, you will be responsible for promoting credit union products and services to members, providing exceptional customer service, and performing various member transactions.
Key Responsibilities:
- Provide exceptional customer service to members through various channels, including phone, email, and in-person interactions.
- Promote credit union products and services to members, highlighting the benefits and features of our offerings.
- Perform various member transactions, including receiving and disbursing funds, processing mail transactions, and processing authorized account changes.
- Work collaboratively with other departments to support business needs and objectives.
Requirements:
- High school graduate or equivalent.
- Minimum of 2 years of previous member service experience, preferably in a credit union or bank environment.
- Ability to resolve routine member inquiries and provide exceptional customer service.
What We Offer:
- Competitive compensation and benefits package, including medical, dental, vision, disability, and life insurance.
- 401(k)-profit sharing plan with employer matching.
- Opportunities for career growth and professional development.
Working Hours:
Monday through Friday, 8:00 am to 4:00 pm, 40 hours/week.
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