Customer Service Representative

5 days ago


SaintBrieuc, Bretagne, United States CHEMTREC Full time
Customer Care Representative

We are seeking a detail-oriented individual to join our team as a Customer Care Representative. This role is responsible for communicating with and maintaining CHEMTREC accounts and their representatives.

Key Responsibilities:
  • Process and maintain account, contact, and SDS information for new and existing customers.
  • Handle phone calls and chat communications into the CHEMTREC call centers, processing customer requests and fulfilling deliverables for the suite of CHEMTREC products and services.
  • Record all information in CHEMTREC's Customer Relationship Management (CRM) application.
Requirements:
  • Associate's degree in a relevant field or two years progressive work experience.
  • Ability to manage and prioritize multiple projects and tasks, with minimal supervision, exercising sound judgment.
  • Strong written and oral communication skills, as well as the ability to listen and communicate with both technical and non-technical customers effectively.
  • Working knowledge of Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Preferred Qualifications:
  • Corporate or for-profit work experience.
  • Experience with MS Dynamics CRM and MS SharePoint.
  • Knowledge of database and document management concepts, including information retrieval practices.


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