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Customer Service Representative

2 months ago

SaintBrieuc, Bretagne, United States HomeServe USA Full time

**Job Summary**

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at HomeServe USA. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat
  • Assist customers with parts and installation processes
  • Schedule appointments and resolve any scheduling conflicts
  • Perform daily back office duties, including billing and permits
  • May include other miscellaneous tasks, such as customer inquiries and scheduling

Requirements:

  • High School diploma or equivalent
  • Computer experience, including Microsoft Word and Excel
  • General office duties, computer skills, and customer service skills

We Offer:

  • Competitive pay
  • Friendly, team-oriented, and rewarding work environment
  • Excellent benefits, including medical, vision, dental, and life & disability insurance
  • 401(k) plan with company match
  • Paid Time Off
  • Career development and advancement opportunities
  • Company-paid training
  • Two Employer-paid HomeServe Home Warranty Plans for Homeowners
  • Stock Purchase Plan

About Us:

Cropp is an Equal Opportunity Employer.