Customer Service Representative

3 days ago

SaintBrieuc, Bretagne, United States Kastle Systems Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Kastle Systems. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and promoting our products and services.

Responsibilities
  • Customer First Mindset: Respond to and resolve customer requests in a timely and high-quality manner while adhering to defined goals.
  • First-Contact Resolution: Provide first-contact resolution in all customer interactions while collaborating across departments to ensure customer needs are met in a timely and efficient manner.
  • Product Knowledge: Maintain current knowledge of all Kastle products and services; identify opportunities for growth while educating customers and promoting the use of our MyKastle App.
  • Organizational Skills: Organized; able to logically determine the most important tasks while managing multiple issues and priorities.
  • Troubleshooting: Master troubleshooter: uses logic and critical thinking skills to analyze, prioritize and resolve complex customer issues while identifying alternative solutions.
  • Accountability: Highly accountable; demonstrates capability to work autonomously while collaborating with internal departments and other stakeholders.
  • Adaptability: Curious and adaptable; able to learn new programs, tools, systems, and applications.
  • Time Management: Manages and utilizes time effectively to ensure individual and department metrics are met.
Qualifications
  • Education: Bachelors degree or 1-3 years of customer service experience preferred.
  • Communication Skills: Clear speaking voice, excellent telephone manner and professional writing skills.
  • Technical Skills: Proficient in office 360, Word, Excel, Dynamics 360 and Customer Relationship Management (CRM) software.
  • Certifications: Must be able to meet and maintain various certifications, licenses and/or registrations, in accordance with applicable state laws and as required by the electronic security regulations in the state(s) worked.
About Kastle Systems

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Our mission is to be our customers' best service provider and to ensure that their security is the most effective, efficient and convenient. We deliver a world-class customer experience and are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices.

We are an Equal Opportunity / Affirmative Action employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

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