Customer Experience Director

2 weeks ago


Dulles, United States Paradies Lagardère Travel Retail Full time

Job Summary:

The Zone Manager is a key leadership role at Paradies Lagardère Travel Retail, responsible for driving sales, service, and operational excellence in the airport location. This role is critical in bringing our mission of delivering First Class Service to our customers and business partners to life.

Key Responsibilities:

Service:

  • Model and promote Company Service standards and behaviors with every customer, ensuring efficient resolution of escalated customer and associate inquiries in accordance with company policies and procedures.
  • Train and perform all register/cash handling/Loss Prevention functions as outlined in the Standard Operating Procedures.

Operations:

  • Facilitate opening and closing of stores, ensuring seamless transitions and maintaining a safe working environment.
  • Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions to optimize inventory management.
  • Ensure store merchandising standards are consistently executed per company guidelines, driving visual appeal and customer engagement.
  • Coordinate, monitor, and align team resources to maximize sales and service potential, leveraging data-driven insights to inform business decisions.
  • Resolve basic IT/register issues and escalate as necessary, ensuring minimal disruption to business operations.
  • Prepare for and participate in inventories, verifying high-risk counts to maintain accuracy and compliance.

Financial/Business:

  • Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events to drive revenue growth.
  • Communicate daily with the team, fostering a culture of collaboration and continuous improvement to drive business results.

People/Leadership:

  • Serve as the Manager on Duty, providing leadership and guidance during assigned shifts to ensure seamless operations.
  • Direct, coach, and train Associates in their daily job assignments, promoting skill development and career advancement.
  • Represent and support the company by fostering strong business relationships within the airport community, driving business growth and revenue.
  • Monitor and address performance issues in a timely manner, partnering with AGM or GM to ensure effective resolution.
  • Contribute feedback on Associate reviews and provide input on Associate counseling, promoting a culture of accountability and growth.
  • Perform other duties as assigned, supporting the business needs of Paradies Lagardère Travel Retail.


  • Dulles, United States SOFIE Full time

    Job Title | Director, Cyclotron Services Department | Production General Purpose of the Job | The Director of Cyclotron Services is a senior position responsible for oversight of the Cyclotron Engineering and Cyclotron Engineering Support functions, which help to maintain and improve all SOFIE manufacturing activities. The Director must have advanced...


  • Dulles, United States Leidos Full time

    Job SummaryWe are seeking a highly experienced and skilled Senior Contracts Director to lead our Contracts function and team for the Defense/Intel IT Business Area. The ideal candidate will have a strong background in government contracting, with expertise in contract execution and proposal support.Key ResponsibilitiesLead a team of contracts professionals...


  • Dulles, United States Leidos Full time

    Job DescriptionLeidos is seeking a highly skilled and experienced Strategic Business Development Director to join our team. As a key member of our organization, you will be responsible for driving business development activities and identifying new opportunities for growth.Key Responsibilities:Develop and execute business development strategies to drive...


  • Dulles, United States HMSHost at Washington Dulles International Airport Full time

    With a career at HMSHost, you really benefit We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits 401(k) retirement plan with company match Company paid life insurance Tuition reimbursement Employee assistance program Training and exciting career growth opportunities...


  • Dulles, United States SOFIE Full time

    Director Human Resources Title | Director Human Resources Location | Corporate Dulles, VA - Hybrid 2 days Department | Human Resources Reports To | VP of HR Overview SOFIE Co. is seeking a Director of Human Resources to join a company that seeks to revolutionize clinical molecular diagnostic and therapies to better understand and treat the...


  • Dulles, United States Leidos Full time

    Job SummaryLeidos is seeking a highly experienced Senior Director to lead our growth organization and drive business expansion across multiple health accounts. The ideal candidate will have a proven track record of managing high-performing teams, building strong relationships with key stakeholders, and developing and implementing successful strategic...


  • Dulles, United States Leidos Full time

    Job SummaryLeidos is seeking a highly experienced Senior Director to lead our growth organization and drive business expansion across multiple health accounts. The ideal candidate will have a proven track record of managing high-performing teams, building strong relationships with key stakeholders, and developing successful strategic initiatives.Key...


  • Dulles, United States SP+ Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier at SP+. As a Cashier, you will be responsible for providing exceptional customer service and ensuring a seamless parking experience for our customers.Key ResponsibilitiesProvide excellent customer service and respond to customer inquiries in a prompt...


  • Dulles, United States SP+ Full time

    Job OverviewCompany OverviewAt SP+, we are committed to our mission of "Making Every Moment Matter for a World on the Go." Our dedicated team recognizes the value of time and strives to provide exceptional service by understanding the needs of those we serve. We combine skilled personnel with cutting-edge technology to ensure that every interaction is...


  • Dulles, United States Unifi Full time

    At Unifi, we're seeking a highly skilled Customer Service Agent to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Assist customers with their baggage pick-up and resolve issues related to delayed, lost, or...


  • Dulles, United States Leidos Full time

    Job SummaryWe are seeking a highly skilled Regional Sales Manager to lead our Security Enterprise Solutions Group in the United States CBP and Associated Agency Markets.Key ResponsibilitiesDevelop and execute a sales strategy to achieve revenue goals, including forecasting and pipeline management.Manage a team of sales agents to qualify and direct sales...


  • Dulles, United States Dal-Tile Corporation Full time

    Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to...


  • Dulles, United States Leidos Full time

    Job SummaryWe are seeking a highly skilled Regional Sales Manager to lead our Security Enterprise Solutions Group in the United States CBP and Associated Agency Markets.Key ResponsibilitiesDevelop and execute a sales strategy to achieve revenue goals, including forecasting and pipeline management.Manage a team of sales agents to qualify and direct sales...


  • Dulles, United States SP+ Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Parking Operations. As a key member of our parking operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our parking facilities.Key ResponsibilitiesCustomer...

  • Customer Service Agent

    4 months ago


    Dulles, United States Unifi Full time

    Summary Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, must speak bilingual (English/Spanish), provide first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily! Responsibilities Assists passengers with their baggage pick-up. Assists...


  • Dulles, United States Gecko Hospitality Full time

    Regional/District Chef OpportunityWe are seeking a seasoned culinary professional to lead our local and regional accounts as a Regional/District Chef.This is a senior executive role that requires strong leadership and culinary expertise.As a Regional/District Chef, you will oversee culinary operations for our brand accounts, manage multiple menus for several...


  • Dulles, United States EMCOR Group Inc. Full time

    Job Overview:The Construction Manager will lead and direct the Division's team, providing strategic guidance and support to ensure the success of the organization.Key Responsibilities:Recruit, develop, and retain a high-performing team of Project Managers, Engineers, and Administrative AssistantsCollaborate with cross-functional teams to drive business...


  • Dulles, United States National Rural Utilities Cooperative Finance Corporation Full time

    Position OverviewJoin a dynamic leader in a fast-paced, collaborative atmosphere dedicated to supporting the network of rural electric cooperatives across the nation. The National Rural Utilities Cooperative Finance Corporation (CFC) is seeking a Corporate Engagement Program Coordinator to enhance our visibility and reputation within the industry.This hybrid...


  • Dulles, United States Argo Cyber Systems Full time

    Job DescriptionJob DescriptionSoftware EngineerArgo Cyber is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment, including introducing new cyber capabilities to address emerging threats. Argo Cyber is seeking a Software Engineer to...


  • Dulles, United States Argo Cyber Systems Full time

    Job DescriptionJob DescriptionSenior Cyber Security EngineerArgo Cyber is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment, including introducing new cyber capabilities to address emerging threats. Argo Cyber is seeking a Senior Cyber...