Customer Experience Director
2 weeks ago
Job Summary:
The Zone Manager is a key leadership role at Paradies Lagardère Travel Retail, responsible for driving sales, service, and operational excellence in the airport location. This role is critical in bringing our mission of delivering First Class Service to our customers and business partners to life.
Key Responsibilities:
Service:
- Model and promote Company Service standards and behaviors with every customer, ensuring efficient resolution of escalated customer and associate inquiries in accordance with company policies and procedures.
- Train and perform all register/cash handling/Loss Prevention functions as outlined in the Standard Operating Procedures.
Operations:
- Facilitate opening and closing of stores, ensuring seamless transitions and maintaining a safe working environment.
- Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions to optimize inventory management.
- Ensure store merchandising standards are consistently executed per company guidelines, driving visual appeal and customer engagement.
- Coordinate, monitor, and align team resources to maximize sales and service potential, leveraging data-driven insights to inform business decisions.
- Resolve basic IT/register issues and escalate as necessary, ensuring minimal disruption to business operations.
- Prepare for and participate in inventories, verifying high-risk counts to maintain accuracy and compliance.
Financial/Business:
- Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events to drive revenue growth.
- Communicate daily with the team, fostering a culture of collaboration and continuous improvement to drive business results.
People/Leadership:
- Serve as the Manager on Duty, providing leadership and guidance during assigned shifts to ensure seamless operations.
- Direct, coach, and train Associates in their daily job assignments, promoting skill development and career advancement.
- Represent and support the company by fostering strong business relationships within the airport community, driving business growth and revenue.
- Monitor and address performance issues in a timely manner, partnering with AGM or GM to ensure effective resolution.
- Contribute feedback on Associate reviews and provide input on Associate counseling, promoting a culture of accountability and growth.
- Perform other duties as assigned, supporting the business needs of Paradies Lagardère Travel Retail.
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