Senior Operations Engineering Manager
2 weeks ago
Linbar Solutions, Inc. is seeking a dedicated and experienced Engineering Operations Manager to oversee our engineering support teams. This role is crucial in ensuring our clients receive exceptional service and support for our advanced visibility applications and data delivery services.
Key Responsibilities
- Conduct initial technical assessments of software and API-related issues, coordinating with various engineering and global services teams.
- Manage level 3 sustaining engineering teams, utilizing ticketing systems and Agile methodologies for effective issue resolution.
- Oversee urgent P1 issues, ensuring proper escalation procedures are followed and policies are enforced.
- Utilize SQL and other analytical tools to validate and troubleshoot API data delivery challenges.
- Drive automation initiatives for issue resolution, developing scripts and dashboards to monitor system health and trends.
- Collaborate with Security, QA, DevOps, and Global Services to enhance maintenance delivery for both cloud and on-premise solutions.
- Translate complex technical issues into clear language for clients and partners.
- Communicate problem statements and required resolutions effectively to both internal and external stakeholders.
- Work closely with services teams and partners to resolve problems and expedite issue resolution.
- Enhance monitoring and response times for IoT data delivery, leveraging knowledge management and cloud service tools.
- Build and scale global production support teams to provide 24/7 assistance.
- Establish standards for customer support ticketing and triage processes, adhering to industry best practices.
- Ensure compliance with data privacy and security requirements in data delivery and usage.
Qualifications
- Bachelor's degree or higher is required.
- 7-10 years of relevant experience in managing level 3 sustaining engineering teams focused on solution and data delivery.
- Proficiency in Java, Spring, HTML5, SQL, CSS3, and API management tools.
- Familiarity with big data platforms such as Cassandra, ElasticSearch, and Hadoop is preferred.
- Experience with cloud services including AWS, Azure, and Google Cloud.
- Knowledge of Angular 2+ and SQL query writing for data validation.
- Strong analytical and problem-solving skills, with a proactive approach to identifying issues and opportunities.
- Understanding of application and data integration concepts and ETL data flow.
- Expertise in software testing methodologies and processes.
- Strong knowledge of operating systems (Linux/Windows) and the ability to work independently.
- Flexibility to adapt strategies to changing business needs and manage multiple tasks effectively.
- Familiarity with Agile methodologies, Jira, Git, and Python is a plus.
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