Client Support Specialist
2 weeks ago
Job Posting Title: Customer Service Representative
Location: Jeffersonville, IN
Working Time: Full-time
Description & RequirementsMAXIMUS is seeking dedicated Customer Service Representatives specializing in Eligibility Services to provide exceptional support in Jeffersonville, IN. This role involves managing a high volume of inbound calls regarding Medicaid, Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF) inquiries. Our representatives will assist clients by addressing questions, resolving complaints, and troubleshooting issues efficiently, ensuring high levels of customer satisfaction.
In addition to handling calls, Customer Service Representatives will process applications and maintain case records, ensuring all client service matters are addressed promptly and in line with established policies.
Position Details & Benefits Package:- Class Start Date: To be determined
- Location: Onsite
- Work Hours: 8:00 AM - 4:30 PM, Monday to Friday
- Base Rate: $18.00/hr
- Quarterly Bonus Opportunities
- 401K with Company Match
- Paid Time Off and Holidays
- Medical, Dental, and Vision Benefits
- Employee Assistance Program (EAP)
- Employee Wellness and Discount Programs
- Career Development and Promotional Opportunities
Essential Duties and Responsibilities:
- Receive and evaluate applications, actively communicating with clients to gather any missing information.
- Assess eligibility by validating and calculating income, and managing case referrals.
- Engage with program participants daily to ensure service continuity.
- Educate clients on essential program services and eligibility criteria.
- Collaborate with clients to achieve program goals, ensuring service continuity and eligibility.
- Perform additional responsibilities as assigned by management.
Minimum Requirements:
High school diploma or GED required, with 0-2 years of relevant experience preferred, or an equivalent combination of education and experience.
Preferred Skills and Qualifications:
- Experience in customer support or as a Client Service Representative is highly desirable.
- Ability to manage complex service inquiries via telephone.
- Strong critical thinking and problem-solving abilities.
- Excellent data entry skills and attention to detail.
- Strong interpersonal skills and the ability to build positive relationships with clients.
- Ability to work in a fast-paced, deadline-driven environment.
- Team-oriented with the capability to work independently.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer, committed to providing equal employment opportunities to all qualified applicants.
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