Rooms Operations Manager

1 day ago


Newark, New Jersey, United States Marriott Full time
Job Summary

As a Rooms Operations Manager at Marriott, you will play a key role in ensuring the smooth operation of our hotel's rooms department. This includes managing staff, monitoring compliance with standards and procedures, and striving to continually improve guest and employee satisfaction.

Key Responsibilities
  • Lead a team of staff to ensure excellent guest service and high-quality room operations
  • Monitor and analyze guest satisfaction results to identify areas for improvement
  • Develop and implement strategies to improve guest satisfaction and maximize revenue
  • Collaborate with other departments to ensure seamless operations and excellent guest experience
  • Manage and monitor activities that affect the guest experience, including customer service and quality control
  • Conduct regular audits to ensure compliance with Marriott's quality standards
  • Develop and implement plans to improve financial performance and maximize revenue
Requirements
  • High school diploma or equivalent required; 4 years of experience in guest services, front desk, housekeeping, or related field
  • 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related field; 2 years of experience in guest services, front desk, housekeeping, or related field
  • Excellent communication and leadership skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and conflict resolution skills
What We Offer

Marriott offers a competitive salary range of $59,000 to $76,000 annually, as well as a comprehensive benefits package, including health insurance, 401(k) plan, and paid time off. We also offer opportunities for professional development and career advancement.



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