EMT Call Center Specialist

1 week ago


New Hyde Park, New York, United States Parker Jewish Institute for Health Care and Rehabilitation Full time
Job Summary

We are seeking a skilled EMT to join our team as a Call Center Technician at the Parker Jewish Institute for Health Care and Rehabilitation. As a Call Center Technician, you will provide critical support to patients and clients by fielding non-emergency clinical calls and triaging and documenting both inbound and outbound calls.


About the Role

This is a unique opportunity to work in a dynamic and collaborative environment, providing excellent training and clinical education. As a Call Center Technician, you will be responsible for providing friendly, welcoming, and clinically sound communications with patients and clients, utilizing your excellent communication skills and ability to communicate clearly and concisely in English.


Responsibilities
  • Field non-emergency clinical calls and provide critical support to patients and clients
  • Triage and document both inbound and outbound calls
  • Provide friendly, welcoming, and clinically sound communications with patients and clients
  • Utilize excellent communication skills and ability to communicate clearly and concisely in English
  • Work collaboratively with the team to provide excellent patient care

Requirements
  • Certified as an EMT in New York
  • Fully vaccinated against COVID-19
  • Excellent communication skills, both written and verbal
  • Bilingual in another language a plus

About Parker Jewish Institute

The Parker Jewish Institute for Health Care and Rehabilitation is a non-profit health care facility that offers inpatient programs, community health services, and a comprehensive community hospice program. We are committed to providing quality care and hiring quality people who share our values of excellence and innovation in resident and patient care.


Why Work at Parker
  • Friendly, collaborative team environment and exciting career growth opportunities
  • Excellent training and clinical education
  • Accessible via public transportation
  • Free parking on site for all staff
  • On-site cafeteria offering breakfast and lunch
  • Full benefits for full-time and part-time staff, including health insurance, 401k, vacation, holiday, and sick time


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