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Care Support Specialist
2 months ago
FreedomCare, LLC is a leading healthcare company that revolutionizes home care delivery. Our mission is to provide dignity and support to patients and caregivers, making a positive impact on their lives.
Job SummaryWe are seeking a highly skilled Care Support Specialist to join our Care Team. This hybrid position requires commuting to our office 3 days a week in Lake Success, NY. As a Care Support Specialist, you will guide patients and caregivers through their home care journey, providing empathetic customer service and ensuring high-quality care delivery.
Key Responsibilities- Manage high-volume inbound calls dealing with Human Resources related inquiries and patient care requests.
- Follow up with patients, caregivers, and health plans for time-sensitive inquiries and escalations.
- Maintain exceptional customer service for all callers, as indicated by call reviews and after-call surveys.
- Input accurate data entry of sensitive information.
- Conduct wellness reviews over the phone and record reviews to ensure service delivery of caregivers and compliance.
- Screen patients and caregivers for additional programs and benefits to enhance their lives.
- Assist patients and their family members in planning necessary home-care shifts.
- Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed.
- Address all questions or complaints and provide an accurate and efficient response time of resolution.
- Previous experience in a Customer Service environment.
- High-volume inbound call center or contact center environment (at least 2 years).
- Experience with CRMs or Workforce Technology - Salesforce, Medflyt, and Verint (preferable).
- Passion for providing a high level of customer service, including the ability to show empathy, active listening, and patience.
- Ability to organize, set priorities, and manage time effectively.
- Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types.
We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities to grow your career. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based on race, religion, color, national origin, ancestry, age, sex, sexual orientation, gender identity, or expression, status as a protected veteran, status as an individual with a disability, citizenship, or immigration status, or other applicable legally protected characteristics.
