Customer Service Representative

2 days ago

Deerfield Beach, Florida, United States The LaSalle Group Full time
Customer Service Representative

LaSalle Network is seeking a professional and friendly Customer Service Representative to join their team in Deerfield, IL. As the first point of contact for visitors and callers, this team member plays a crucial role in creating a positive and welcoming impression for the company.

Responsibilities:
  • Research and track orders
  • Contact vendors for pricing, order status, and tracking
  • Expediting pick on an order or any other distribution request
  • Estimated delivery dates or lead times on products
  • Updates and status of repair orders
  • Building solid relationships with other internal departments and vendors
  • Evaluation of current processes for improvement and work on recommendations with management
  • Working as a team to manage daily workflow
  • Handling escalated customer issues when necessary
  • Answering emails and incoming calls from internal customers as needed
Requirements:
  • High School Diploma or equivalent
  • 2 years of Customer Service Experience
  • Proficient in Microsoft Office applications
  • Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders
  • Excellent organizational and creative problem-solving skills
  • Excellent typing and data entry skills
  • Demonstrated resourcefulness with critical attention to detail
  • History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines
  • Demonstrated ability to quickly learn new systems and processes and put them into practical use

LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here.

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