Front Desk Ambassador
7 days ago
We are a dynamic organization in the Hospitality Industry, striving for excellence in guest service. At Embassy Suites Downtown Grand Rapids, we prioritize our guests' satisfaction above all else.
Estimated Salary: $16.00/hour, with opportunities for advancement and increased earnings based on experience.
Job Overview:
The Guest Service Representative is responsible for delivering exceptional guest experiences, adhering to Suburban Inns Core Values and Hilton/Embassy Suites standards. This role requires strong sales techniques, excellent communication skills, and a willingness to go above and beyond to ensure 100% guest satisfaction.
Key Responsibilities:
- Greet guests in a friendly, positive manner, making personal connections to make them feel welcome and valued.
- Sell the property according to the Suburban Inns sales standard, emphasizing the unique amenities and services offered by Embassy Suites.
- Gather necessary data from each guest, including address information, credit cards, and signatures.
- Follow shift checklists, completing tasks efficiently to ensure smooth hotel operations.
- Record special needs or requests, unique occurrences, and communicate these to the next shift team.
- Maintain a neat and clean workspace at the front desk and adjacent areas.
- Monitor safety and security issues, reporting any problems to the appropriate department and General Manager.
- Responsible for settling and reconciling guest accounts and paperwork.
- Balance cash drawer and make cash drops as needed.
- Provide excellent guest service, responding to requests for assistance and information on hotel policies, services, and amenities.
- Maintain open lines of communication between departments within the hotel.
- Exhibit regular and recurrent attendance records.
Requirements:
- High school diploma or equivalent required.
- CPR Training may be completed upon hire.
- Good communication skills and ability to interpret/extract information.
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