Front Desk Agent

2 days ago

Grand Rapids, United States Amway Grand Plaza Full time

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown - and start your unstoppable career here.

This is a full time position working 2nd shift hours. Weekend availability is required.

This position is eligible for full benefits (medical, dental & vision), Daily Pay, 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY

A successful Guest Care Associate must be friendly, energetic, accommodating and courteous; properly greet Courtyard Guests and make them feel at home Excellent interpersonal skills are needed to work well with many different personality types.

Guest Care Associates are responsible for carrying out day-to-day front desk activities of hotel including, reservations, room assignment, unusual guest requests/inquiries, resolving problems arising from guests' complaints and performing duties outlined in this job description and/or additional duties assigned by the Guest Care Supervisors/Guest Care Manager.

ESSENTIAL FUNCTIONS
•Deliver exceptional Guest Care with each interaction with guests upon arrival, during their stay and upon departure to checkout. This includes in-person, over the phone, and responding to emails and GXP chats.
•Confers and cooperates with the other departments to ensure coordination of activities.
•Answers inquiries pertaining to hotel policies and services.
•Advises guests of available activities such as swimming, tennis, basketball and other sports.
•Receives and processes advance registration payments.
•Stocking and checking out guests in the Market.
•Greets, registers and assigns rooms to guests in a friendly manner.
•Issue room keys
•Provides room directions to guest(s).
•Transmits and receives telephone messages.
•Ensures shift checklist is complete.
•Keeps record of room availability and guests' accounts.
•Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
•Computes bill; collects payment, and makes change for guests.
•Posts charges such as room, food, liquor or telephone to folio.
•Deposits guests' valuables in hotel safe or safe deposit box.
•Arranges for special services for guests, upon request.
•Performs additional duties, as assigned by Guest Care Supervisors/Guest Care Manager.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must be able to run/walk and stand for upwards of 8 hours. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Knowledge of Hotel operating systems; FOSSE experience strongly preferred.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED)

Six to nine months related experience and/or training; or equivalent combination of education and experience.

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