Weekend Customer Service Representative Opportunity at Goldfish Swim School

3 weeks ago


Grand Rapids, Michigan, United States Goldfish Swim School Full time

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Goldfish Swim School in Grand Rapids. As a key member of our front desk team, you will be the first point of contact for potential and current customers, providing a positive and welcoming experience for all.



Key Responsibilities:


  • Address customer inquiries via phone, digital channels, and in-person, following up in a timely manner
  • Manage student check-ins on our attendance tracking system and prepare lesson schedules for team members
  • Resolve account matters and contact guests for clarification purposes
  • Maintain the cleanliness of the front desk, Snack Shack, changing rooms, restrooms, and observation space
  • Update informational displays with accurate and timely promotions and literature
  • Monitor the Snack area and provide guidance to Snack Shack staff
  • Participate in cross-training and substitute in multiple roles as needed
  • Act as a GSS ambassador, providing a Golden Experience to students, families, and team members
  • Enforce safety rules and regulations to prevent accidents, and administer first aid when necessary


Requirements and Qualifications:


  • Ability to work with children
  • Problem-solving skills and creative thinking to identify and resolve challenges
  • Excellent communication and organizational skills
  • Must pass background examinations prior to training


About Goldfish Swim School:

At Goldfish Swim School, we are dedicated to teaching children how to swim and water safety while providing a fun and engaging experience. Our team is passionate about delivering exceptional customer service and creating a welcoming environment for all. If you share our values and are passionate about working with children, we encourage you to apply for this exciting opportunity.



Why Join Our Team?


  • Paid training and certifications
  • Flexible scheduling to accommodate your needs
  • A rewarding work environment with a focus on water safety and customer satisfaction
  • Ongoing support and opportunities for growth and development


We believe in making a big deal about life's accomplishments and celebrating our team members' successes. Join us and be part of a dynamic team that is making a splash in the community



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