Customer Service Expert

2 days ago


New York, New York, United States Staff My Agency Full time

As a Customer Service Expert at Staff My Agency, you will play a crucial role in delivering exceptional customer experiences for our clients. Located in Staten Island, NY, we are seeking a talented and caring individual to join our team as a Customer Service Representative.

This is a position focused on providing top-notch customer service for a well-established State Farm Agent. If you have a passion for helping others and understand the needs and motivations of people, we want to hear from you

Responsibilities
  • Answer phones and greet clients with a smile.
  • Establish strong relationships with customers and follow up with them as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
What You'll Get
  • Base pay plus commission/bonus, estimated at $45,000 per year.
  • Paid time off (vacation and personal/sick days).
  • Valuable experience working with a dynamic team.
  • Growth potential/Opportunity for advancement within our agency.
Requirements
  • Excellent communication skills - written, verbal, and listening.
  • Self-motivated and proactive in problem-solving.
  • Detail-oriented and able to work in a team environment.
  • Able to assess customer needs and conduct effective interviews.
  • Able to effectively relate to customers and provide personalized service.
  • Property Casualty license (must be able to obtain) and Life and Health license (must be able to obtain).


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