Customer Service Representative

4 weeks ago


Hicksville, New York, United States Sonic Healthcare USA, Inc. Full time
Job Summary:

As a Customer Service Representative at Sonic Healthcare USA, Inc., you will play a vital role in delivering exceptional customer service to our clients. Your primary responsibility will be to receive and respond to a high volume of calls from physicians, patients, and internal staff regarding test results, supply orders, and other miscellaneous information.

Key Responsibilities:

Troubleshoot and resolve ongoing problems
Demonstrate excellent research, problem-solving, and follow-up skills
Complete special projects and assist team members with various customer service tasks as needed

Requirements:

High School Diploma or equivalent
Excellent communication and customer service skills
Professional demeanor
Familiarity with medical terminology
Strong computer literacy with good typing skills, 45 words per minute
Excellent research, problem-solving, and follow-up skills

What We Offer:

Competitive salary range: $17.00 - $20.00 per hour
Medical, Vision, and Dental Insurance
Short-Term and Long-Term Disability
Voluntary Term Life
401-K plus match
Paid Time Off
Paid holidays

About Us:

Sonic Healthcare USA, Inc. is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or expression.

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