Help Desk Support Specialist

2 days ago


Ellicott City, Maryland, United States K2 Staffing Full time
Job Title: Help Desk Support

We are seeking a highly skilled Help Desk Support professional to join our team at K2 Staffing. As a Help Desk Support specialist, you will be responsible for providing technical assistance and support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:
  • Provide pre- and post-sales support to clients, including discovery meetings, site visits, proposals, and presentations.
  • Deploy and manage Windows Servers and Active Directory.
  • Design and implement Local Area Networks.
  • Implement and monitor network security measures.
  • Optimize and maintain network software and hardware.
  • Build and deploy file servers and cloud computing solutions.
  • Configure and deploy VOIP solutions.
  • Perform network infrastructure troubleshooting.
  • Manage Microsoft Exchange Server.
  • Monitor alert systems and take appropriate action as per guidelines.
Requirements:
  • Minimum of 4 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, and workstations.
  • 2-3 years of experience in a client-facing environment, such as sales engineering.
  • Excellent verbal and written communication skills and ability to work with clients at a business level.
  • Possesses strong organizational and time-management skills.
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs.
Preferred Qualifications:
  • CompTIA Net+ and/or CompTIA Security+ certifications.
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) certifications.
  • CCNA or CCIE-Cisco certifications.

We offer a challenging work environment, career opportunities, a pleasant work environment, and ongoing training. If you are a motivated and experienced Help Desk Support professional, please submit your application.



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