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Instructor & Research Specialist

2 months ago

Ellicott City, Maryland, United States Howard County Library System Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as an Instructor & Research Specialist. As a key member of our team, you will be responsible for developing and delivering engaging educational programs, providing research assistance to the public, and promoting a culture of lifelong learning.

Key Responsibilities
  • Develop and deliver community-driven course curriculum for adult education classes
  • Plan, teach, and facilitate participatory events, seminars, and workshops for the public
  • Provide thorough and efficient research assistance to the public, earning their trust and confidence
  • Take pride in our collection, ensuring displays are attractive, plentiful, and current, and participating in collection maintenance and shelf-reading assignments
  • Assist customers with basic computer skills, searching the internet, downloading e-books, and using e-resources, and provide support at the copy/fax center
  • Make reading, viewing, or listening recommendations, showcasing expertise and passion for connecting with customers
  • Provide exemplary customer service skills, expert reference know-how, and talent for connecting customers with the information they seek
  • Work at any HCLS Customer Service or Research Desk, stepping in to help where needed
  • Host entertaining HCLS Branch tours, showcasing extensive knowledge of our services, events, and products
  • Reach out to the community with meaningful events that meet customers where they are and raise awareness of HCLS services
  • Embrace teaching classes in STEM education and visit schools to teach A+ Partners in Education classes
  • Value professional training and development and jump in where needed to perform other duties and special projects
  • Maintain regular and predictable attendance and adhere to all policies and procedures
Requirements
  • Four-year college degree
  • People skills - ability to work effectively with staff and customers of various races and cultures
  • Exemplifies extraordinary customer service skills
  • Demonstrated ability to be positive, adaptable, and forward thinking
  • Demonstrated ability to use sound judgment and exercise diplomacy
  • Demonstrated ability to develop and maintain effective, collaborative working relationships
  • Demonstrated passion for working with the public
  • Demonstrated ability to handle multiple projects and meet deadlines
  • Teaching or presentation talents and experience
  • Demonstrated ability to analyze and solve problems, to develop new processes and procedures in response to changing customer expectations and system-wide goals
  • Excellent communication skills, both written and oral
  • Knowledge of the community and current events
  • Tech savvy - ability to use and teach an array of current technology
  • Current valid driver's license