State Administrative Manager

1 week ago


Lansing, Michigan, United States State of Michigan Full time
About the Position

This Administrative Manager role is responsible for providing direction and control of functions and activities in the work area, including establishing priorities and handling administrative, supervisory, and planning functions.

The successful candidate will work with agency staff to plan and schedule system support, report project and program status, and set priorities. This role requires close coordination with agencies and other units of the Agency Services Team serving agency business operations.

The Administrative Manager will develop MIECC processes, ensure team roles and responsibilities are communicated and followed, and lead all initiatives involving MIECC performance data and information exchange. Additionally, this role will work with other parts of Agency Services and Infrastructure & Operations to develop clear processes and lines of responsibility in the event of an outage.

Key Responsibilities:

  • Provide direction and control of functions and activities in the work area
  • Establish priorities and handle administrative, supervisory, and planning functions
  • Work with agency staff to plan and schedule system support
  • Report project and program status and set priorities
  • Develop MIECC processes and ensure team roles and responsibilities are communicated and followed
  • Lead all initiatives involving MIECC performance data and information exchange
  • Work with other parts of Agency Services and Infrastructure & Operations to develop clear processes and lines of responsibility in the event of an outage

Requirements:

  • Bachelor's degree in any major
  • Four years of professional experience, including two years equivalent to the P11 level or one year equivalent to the 12 level
  • Experience with call/contact center technologies
  • Experience managing IT-related support and/or development staff
  • Ability to pass a State Police background check


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