State Administrative Manager

3 days ago


Lansing, Michigan, United States State of Michigan Full time
About the Position

This role will serve as an administrative manager for the CSS - End User Support - MIECC within the Department of Technology, Management and Budget, primarily overseeing the Enterprise Contact Call Center Team.

The manager will be responsible for providing direction and control of functions and activities in the work area, including establishing priorities and handling administrative, supervisory, and planning functions.

This State Administrative Manager will work with agency staff to plan and schedule system support, report project and program status, and set priorities.

Closely coordinating with agencies and other units of the Agency Services Team serving agency business operations, this position will also develop MIECC processes, ensure team roles and responsibilities are communicated and followed, and lead all initiatives involving MIECC performance data and information exchange.

Additionally, this position will work with other parts of Agency Services and Infrastructure & Operations to develop clear processes and lines of responsibility in the event of an outage, ensuring that lines of responsibility and processes to be followed for all priority levels (low, medium, high) are followed.

Following up after an event to ensure process was followed and make improvements as needed.

Responsibilities
  • Provide direction and control of functions and activities in the work area
  • Establish priorities and handle administrative, supervisory, and planning functions
  • Work with agency staff to plan and schedule system support
  • Report project and program status and set priorities
  • Closely coordinate with agencies and other units of the Agency Services Team
  • Develop MIECC processes and ensure team roles and responsibilities are communicated and followed
  • Lead all initiatives involving MIECC performance data and information exchange
  • Work with other parts of Agency Services and Infrastructure & Operations to develop clear processes and lines of responsibility
Requirements
  • Possession of a bachelor's degree in any major
  • Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level
  • Experience with call/contact center technologies
  • Experience managing IT-related support and/or development staff
  • Ability to pass a State Police background check
Benefits

The State of Michigan offers a range of benefits to its employees, including health, mental health, dental, and vision insurance, life insurance, long-term disability insurance, and retirement programs.

Employees also receive vacation and sick leave, paid parental leave, paid holidays, and bonus programs.

Additionally, the state offers flexible work schedules and remote or hybrid telecommuting options, as well as opportunities for professional development and education.



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