Client Support Manager

3 weeks ago


Roseville, California, United States GoodLeap Full time
About GoodLeap

GoodLeap is a technology company that delivers innovative financing and software solutions for sustainable products, including solar panels, energy-efficient HVAC systems, and more. Our platform has facilitated over $27 billion in financing for sustainable solutions since 2018.

Job Summary

The Client Support Manager plays a critical role in ensuring that our partners receive exceptional customer service. This individual will leverage data insights to identify areas for improvement and collaborate with partners to enhance the customer experience.

Key Responsibilities
  • Provide world-class customer service to our customers
  • Partner with installers to improve the customer experience
  • Help resolve customer inquiries and concerns
  • Communicate with installers regarding project updates
  • Effectively manage a pipeline of projects to completion
  • Conduct monthly partner due diligence checks
  • Analyze data to identify trends and areas for improvement
Requirements
  • Ability to multitask and work independently
  • Exceptional verbal and written communication skills
  • Solar knowledge preferred
  • Bilingual in Spanish preferred
What We Offer

$24.04/hour

GoodLeap is an equal opportunity employer and welcomes applications from diverse candidates. We offer a collaborative work environment and opportunities for professional growth.



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