Cloud System Administrator

2 weeks ago


Tallahassee, United States Trulieve Full time
Job Title: Cloud System Administrator - IT Operations Tools and Services

Location: Tallahassee, FL (Remote - Negotiable)

Job Type: Full-Time (40+ Hours)

Reports To: IT Operation Tools and Services Lead

Role Summary:

The Cloud System Administrator is a crucial role within our IT Department, essential for our continued growth. This position is based in the greater Tallahassee Area (remote eligible within the US, preferably Florida), with occasional nationwide travel. The primary focus of this role is to provide the highest quality support and innovation to all business applications for both our grow and dispensing facilities.

Key Responsibilities:

  • Manage Azure Active Directory
  • Monitor cloud system performance to identify potential issues
  • Ensure cloud solutions meet security requirements
  • Conduct audits and generate reports to assess compliance and performance metrics
  • Manage Mobile Device Management (MDM) software platforms (iOS and Android)
  • Diagnose and resolve technical issues related to cloud services
  • Use tools to monitor cloud service performance and availability
  • Maintain thorough documentation of cloud configurations and processes
  • Facilitate Application Discovery and Onboarding processes
  • Manage existing, legacy, and potential software applications
  • Audit manual software procedures and streamline or automate them as needed
  • Support new application integration efforts
  • Provide Tier 2 and Tier 3 IT support
  • Collaborate with peers across the IT organization
  • Facilitate training for support staff on application-specific issues
  • Develop innovative solutions to uncommon problems
  • Stay informed about the latest trends and best practices in cloud computing
  • Respond to technical needs 24/7
  • Travel nationwide up to 35%

Qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field
  • 10+ years of IT experience can be substituted for specific degree
  • Strong knowledge of Azure Active Directory, SharePoint, Office 365, Zendesk, and MDM software platforms
  • Must be comfortable with multiple OS ecosystems
  • Experience in Vulnerability management is preferred
  • Excellent problem-solving skills and ability to provide innovative solutions
  • Excellent verbal and written communication skills for collaboration and user support
  • Ability to work independently and as part of a team
  • Ability to take lead on unexpected application-specific problems and prioritize appropriately
  • Must have a passion for customer service and problem-solving
  • Strong analytical skills and the ability to work under pressure in a fast-paced, dynamic environment
  • Ability to establish and maintain effective working relationships with employees, peers, leadership, customers, and internal/external partners
  • Willingness to travel up to 35% nationwide
  • Ability to pass a Level 2 Background Screening
  • Must be at least 21 years old

About Us:

If you have a passion for customer service, enjoy working with a dedicated team, and a fast-paced environment, we invite you to join the Trulieve IT team.



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