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Cloud System Administrator

1 month ago

Tallahassee, United States Trulieve Full time
Job Title: Cloud System Administrator

Location: Remote Eligible within the US, Preferably Florida

Job Type: Full-Time (40+ Hours)

Reports To: IT Operation Tools and Services Lead

Role Summary:

The Cloud System Administrator is a crucial role within our IT Department, essential for our continued growth. This position is based in the greater Tallahassee Area (remote eligible within the US, preferably Florida), with occasional nationwide travel. The primary focus of this role is to provide the highest quality support and innovation to all business applications for both our grow and dispensing facilities.

Key Responsibilities:

  • Manage Azure Active Directory to ensure seamless user authentication and authorization.
  • Monitor the performance of cloud systems to identify potential issues before they become critical.
  • Ensure that cloud solutions meet security requirements and implement security measures to protect our data.
  • Conduct audits and generate reports to assess compliance and performance metrics.
  • Manage all Mobile Device Management (MDM) software platforms (iOS and Android) to ensure secure and efficient device management.
  • Diagnose and resolve technical issues related to cloud services, often collaborating with support teams or users.
  • Use tools to monitor the performance and availability of cloud services, ensuring optimal operation.
  • Maintain thorough documentation of cloud configurations, processes, and changes for future reference and compliance.
  • Facilitate Application Discovery and Onboarding processes to ensure smooth application integration.
  • Manage existing, legacy, and potential software applications to ensure compatibility and security.
  • Audit manual software procedures and streamline or automate them as needed.
  • Support new application integration efforts to ensure seamless integration with our existing systems.
  • Provide Tier 2 and Tier 3 IT support, both onsite and remote, to ensure excellent customer service.
  • Collaborate with peers across the IT organization to ensure a seamless customer experience.
  • Facilitate training for support staff on application-specific issues to ensure knowledge sharing and expertise.
  • Develop innovative solutions to uncommon problems to drive business growth and success.
  • Stay informed about the latest trends and best practices in cloud computing, mobile device management, desktop management, virtual machine management, DNS management, VPNs, and browser management systems.
  • Respond to technical needs 24/7 to ensure business continuity.
  • Travel nationwide up to 35% to support business operations.

Qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field.
  • 10+ years of IT experience can be substituted for specific degree.
  • Strong knowledge of Azure Active Directory, SharePoint, Office 365, Zendesk, and MDM software platforms.
  • Must be comfortable with multiple OS ecosystems (Microsoft, Apple, Android, etc.).
  • Experience in Vulnerability management is preferred.
  • Excellent problem-solving skills and ability to provide innovative solutions.
  • Excellent verbal and written communication skills for collaboration and user support.
  • Ability to work independently and as part of a team.
  • Ability to take lead on unexpected application-specific problems and prioritize appropriately.
  • Must have a passion for customer service and problem-solving.
  • Strong analytical skills and the ability to work under pressure in a fast-paced, dynamic environment.
  • Ability to establish and maintain effective working relationships with employees, peers, leadership, customers, and internal/external partners.
  • Willingness to travel up to 35% nationwide.
  • Ability to pass a Level 2 Background Screening.
  • Must be at least 21 years old.

About Us: Trulieve is a leading provider of cannabis products and services. We are committed to delivering exceptional customer service and driving business growth through innovation and expertise.