Cloud System Administrator

4 weeks ago

Tallahassee FL USA, United States Trulieve Full time

Job Title: Cloud System Administrator – IT Operations Tools and Services

Location: Tallahassee, FL (Remote – Negotiable)

Job Type: Full-Time (40+ Hours)

Reports To: IT Operation Tools and Services Lead

Role Summary:

The Cloud System Administrator is a crucial role within our IT Department, essential for our continued growth. This position is based in the greater Tallahassee Area (remote eligible within the US, preferably Florida), with occasional nationwide travel. The primary focus of this role is to provide the highest quality support and innovation to all business applications for both our grow and dispensing facilities. Additionally, this role is responsible for maintaining and enhancing the performance, security, and reliability of our mobile device management, desktop management, virtual machine management, DNS management, VPNs, and browser management systems.

Key Responsibilities:

  • Manage Azure Active Directory and ensure seamless integration with other systems.
  • Emphasize data entry and reconciliation with high accuracy, ensuring data integrity and consistency.
  • Monitor the performance of cloud systems to identify potential issues before they become critical, taking proactive measures to prevent downtime and ensure optimal operation.
  • Ensure that cloud solutions meet security requirements and implement security measures to protect against threats and vulnerabilities.
  • Conduct audits and generate reports to assess compliance and performance metrics, providing insights for continuous improvement.
  • Ensure that cloud services comply with relevant regulations and organizational policies, maintaining a secure and compliant environment.
  • Manage all Mobile Device Management (MDM) software platforms (iOS and Android), ensuring seamless integration and optimal performance.
  • Diagnose and resolve technical issues related to cloud services, collaborating with support teams or users to provide timely and effective solutions.
  • Use tools to monitor the performance and availability of cloud services, ensuring optimal operation and minimizing downtime.
  • Maintain thorough documentation of cloud configurations, processes, and changes for future reference and compliance.
  • Facilitate Application Discovery and Onboarding processes, ensuring smooth integration and minimal disruption to business operations.
  • Manage existing, legacy, and potential software applications, ensuring compatibility and optimal performance.
  • Audit manual software procedures and streamline or automate them as needed, improving efficiency and reducing errors.
  • Support new application integration efforts, ensuring seamless integration and minimal disruption to business operations.
  • Provide Tier 2 and Tier 3 IT support, both onsite and remote, ensuring timely and effective resolution of technical issues.
  • Collaborate with peers across the IT organization (e.g., Digital Workplace, Tech Support, IT Logistics, IT Service Desk, Information Security, Enterprise Applications, Data and Analytics, including other departments and divisions) to ensure a seamless customer experience.
  • Facilitate training for support staff on application-specific issues, ensuring they have the necessary skills and knowledge to provide effective support.
  • Develop innovative solutions to uncommon problems, leveraging expertise and experience to drive business success.
  • Stay informed about the latest trends and best practices in cloud computing, mobile device management, desktop management, virtual machine management, DNS management, VPNs, and browser management systems, ensuring our IT Department remains at the forefront of innovation.
  • Respond to technical needs 24/7, providing timely and effective support to ensure business continuity.
  • Travel nationwide up to 35%.
  • Perform additional tasks as assigned by the IT Director and Digital Workplace Manager.

Requirements:

  • Bachelor's degree in computer science, Information Technology, or related field.
  • 10+ years of IT experience can be substituted for specific degree.
  • Strong knowledge of Azure Active Directory, SharePoint, Office 365, Zendesk, and MDM software platforms.
  • Must be comfortable with multiple OS ecosystems (Microsoft, Apple, Android, etc.).
  • Experience in Vulnerability management is preferred.
  • Excellent problem-solving skills and ability to provide innovative solutions.
  • Excellent verbal and written communication skills for collaboration and user support.
  • Ability to work independently and as part of a team.
  • Ability to take lead on unexpected application-specific problems and prioritize appropriately.
  • Must have a passion for customer service and problem-solving.
  • Strong analytical skills and the ability to work under pressure in a fast-paced, dynamic environment.
  • Ability to establish and maintain effective working relationships with employees, peers, leadership, customers, and internal/external partners.
  • Willingness to travel up to 35% nationwide.
  • Ability to pass a Level 2 Background Screening.
  • Must be at least 21 years old.

About Us: If you have a passion for customer service, enjoy working with a dedicated team, and a fast-paced environment, we invite you to join the Trulieve IT team.

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